Helpdesk Agent

Position: Helpdesk Agent

Location: Louisville, KY 40223

Duration: Through the end of the year

Start Date: ASAP

Hours: Mon-Fri  specialist

Pay Rate: $10.00-$13.00/hr

Job Description:

Looking for candidates to help in a Windows 7 upgrade. The candidate will be imaging the Windows 7 software onto PC’s. Will need previous knowledge troubleshooting and imaging PC’s. Previous work as customer support, PC Tech, helpdesk, Field Tech would be beneficial.

Job Description:

• Associates will be expected to handle high call volume related to security requests (account
• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support. Activities include recognition, research, isolation, resolution, and follow-up.
• Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.
• May involve use of problem management databases and help desk system.
• May require an associate's degree in a related area and 2 - 4 years of experience in the field or in a related area

Requirements:

• Requires 1-2 years of customer service/technical support experience in a high volume call center environment.
• Experience supporting Windows XP and Windows 7 upgrade
• Has knowledge of commonly-used concepts, practices, and procedures within a particular field
• May involve use of problem management databases and help desk system
• Knowledge of IT helpdesk environments
• Helpdesk work experience
• Proficient in MS office; Word, Excel, Outlook preferred
• Tech savvy!