Systems Integration Analyst

We are seeking a Level I/II Systems Integration Analyst, to work for the world's top corporations and high visibility brands in a Temp to Hire role. Contact us to find out why CompuCom IT Workforce Solutions is the employer of choice for contractors!

The Systems Integration Analyst will provide second-level technical support in a mixed Windows Server (2000/2003/2008) environment built upon individually tailored customer networks. From an administrative perspective, a successful candidate will perform standard tasks including user account maintenance, server patching, and software installation of both standard applications and proprietary software. Remote support of server replacement, decommissioning, or alert based updates may also be required based on customer-ordered change and upgrade projects. The candidate will report project work on a regular basis using internal team tracking tools, comprised of both an internal ticketing system and collaborative documents, where applicable. As our client has in-house 24/7 remote operations monitoring, some flexibility is required to provide timely support of client projects. Communication with various entities within the organization, including CRMs, account managers, remote site personnel, engineering/project and commissioning leads, and also, with the end-user (customers) will be vital in providing top tier service to our client.

Day-to-day activities include, but are not limited to:

• Hardware/OS remediation
• Root cause analysis
• Assigning permissions
• Print queue management
• Backup monitoring/remediation
• Patching
• DHCP/DNS knowledge
• Creating/maintaining documented process

Profile of technical skills likely to ensure success as a candidate:

• Windows Server 2000/2003, 2008
• Understanding LAN/WAN topologies and TCP/IP
• Utilized iLO, BIOS/Firmware, SNMP services
• HP/Dell/IBM hardware
• Familiar with build/firmware updates/ILO/support packs
• Microsoft Clustering
• Good understanding of NIC teaming
• Good understanding of Active Directory
• ESX/VMware knowledge
• Backups/restores
• Data center experience
• Racking/stacking
• cabling

Nice to have experience with the following:

• Citrix
• Exchange
• Scripting
• Storage

Soft skills:

• Time management skills - must be self-motivated and able to multitask
• Understanding of processes and importance of standard operating procedures
• Ability to consistently take ownership over issues; take lead, manage, diffuse, and resolve
• Excellent communication and interpersonal skills