Overview: Responsible for support of company products and systems. Provides technical support in presentations, demonstrations, installation and maintenance of company products to ensure the system is functioning according to specifications. Systems integrators participate with the customer in the strategic design process. Responsible for the technical correctness and completeness of integrated systems designs.
Responsibilities: The Analyst Level follows standard practices and procedures in analysing situations or data. Ability to understand and explain innovative and cost effective solutions using integrated data processing and communication solutions. Provides technical support for local area networks and other systems engineering related activities. Works with more senior level personnel in performing research and feasibility studies, design reviews, and technical briefings. Responds to customer inquiries regarding technical issues. Requires 2-5 years of related work experience, or Bachelor's degree, or technical training, or equivalent combination of education and experience. Employees working on client accounts must possess A+ certification. Experience in servicing personal computer hardware and software required with a working knowledge of local and wide area networks, communications and host connectivity. Should be a Certified Novel Engineer (CNE) and certified in either OS2, MicroSoft, UNIX/AIX, 3Com or Apple. In addition should have working knowledge of two to three PC software applications.
Qualifications: The Systems Integration Analyst will provide second-level technical support in a mixed Windows Server (2000/2003/2008) environment built upon individually tailored customer networks. From an administrative perspective, a successful candidate will perform standard tasks including user account maintenance, server patching, and software installation of both standard applications and proprietary software. Remote support of server replacement, decommissioning, or alert based updates may also be required based on customer-ordered change and upgrade projects. The candidate will report project work on a regular basis using internal team tracking tools, comprised of both an internal ticketing system and collaborative documents, where applicable. As our client has in-house 24/7 remote operations monitoring, some flexibility is required to provide timely support of client projects. Communication with various entities within the organization, including CRMs, account managers, remote site personnel, engineering/project and commissioning leads, and also, with the end-user (customers) will be vital in providing top tier service to our client.
Day-to-day activities include, but are not limited to
hardware/OS remediation
root cause analysis
assigning permissions
print queue management
backup monitoring/remediation
Patching
DHCP/DNS knowledge
creating/maintaining documented process.
Profile of technical skills likely to ensure success as a candidate:
Windows Server 2000/2003, 2008
Understanding LAN/WAN topologies and TCP/IP
Utilized iLO, BIOS/Firmware, SNMP services.
HP/Dell/IBM hardware
familiar with build/firmware updates/ILO/support packs
Microsoft Clustering
A good understanding of NIC teaming.
A good understanding of Active Directory
ESX/VMware knowledge
Backups/restores
Data center experience
Racking/stacking
cabling
Nice to have experience with the following:
Citrix
Exchange
Scripting
Storage
Soft Skills:
- Time management skills - must be self-motivated and able to multitask.
- Understanding processes and importance of standard operating procedures
- Consistently take ownership over issues; take lead, manage, diffuse, and resolve
- Excellent communication and interpersonal skills