IT Manager - Retirement Plan Services IT

Work Location: Madison, WI

We are seeking an uncommon professional to join our team as a IT Manager - Retirement Plan Services IT

Reporting to a Senior Manager in Retirement Plan Services IT, this person will have responsibility to manage ~5 direct report employees. Additionally this individual will manage contracted resources located both on-site and offshore. The ideal candidate will have 5+ years of experience in both a people leadership and project leadership capacity. As a people leader, this individual will mentor and coach direct reports - as well has manage hiring and termination. As a project leader, this individual will manage multiple mid-size efforts in parallel - owning IT project plans, resource assignments, budget, and issues/risks. Experience with both Waterfall and Agile methodologies is strongly preferred. A qualified candidate will have strong communication skills, demonstrated by an ability to partner with our business clients to understand their needs - and translate those needs into actionable activities for IT.

Job Responsibilities

Project & System Executions: 50-60%

1. Oversee project teams as needed to support Company or Business Area projects and requests. Ensure that the technical and functional results are delivered as agreed upon with the project sponsors. Responsible for coordinating with staff across the IT organization to ensure successful delivery of project activity.

2. Develop and maintain project and operational reporting to demonstrate quality execution of project commitments (budget, benefits, etc.) and adherence to service level commitments.

3. Manage relationship with external service providers as part of project execution of application support/hosting. Ensure all activity is delivered in compliance with normal policies, procedures, technology standards, security requirements, etc. of Company.

People Leadership: 20-30%

1. Responsible for the consistent delivery of HR processes: recruiting, hiring, training, career development, performance management, etc. Evaluate team members in both technical duties and professional aspects of their performance.

2. Define application development team structure and resource levels. Allocate resources and responsibilities across the application team to meet required Business Area or Company results.

3. Communicate and reinforce team goals, policies and procedures to staff members.

4. Coach/mentor team members as necessary. Align team members in roles to best take advantage of their strengths and to grow/diversify their skill sets.

Business Leadership & Customer Relationship: 10-15%

1. Understand business needs and processes for area of responsibility. Work with appropriate IT leaders/teams to ensure the application footprint/infrastructure will support the current and planned needs of the Business Area/Company.

2. Monitor customer satisfaction of project execution and operational support activities. Identify opportunities and implement changes to drive improvement in service.

Application Data & Technical Strategy: 5-15%

1. Complete medium-term planning (monthly, quarterly, annually) for projects, staffing, etc. within area of responsibility.

2. Participate in long-term technology planning processes. Ensure planned delivery activities are in alignment with long-term technology footprint.

Job Requirements

1. College degree in Computer Science, related field or equivalent trade-off in related professional work experience.

2. Five years application development experience with progression through technical and analyst, or equivalent, levels to management. This includes three years of experience managing system development teams.

3. Three years experience managing IT system development projects.

4. Three years experience managing IT system developers and/or staff-level technical leaders, including hiring, mentoring/evaluating, and coaching Full time staff.

5. Excellent leadership, communication and presentations skills.

6. Prior experience working with an onshore/offshore staffing model strongly preferred.

7. Prior experience working in a Matrix management environment strongly preferred.

8. Prior experience working with a custom application portfolio strongly preferred.

9. Prior experience with multiple development methodologies (waterfall, agile, iterative, etc.) preferred.

10. Prior experience in the retirement recordkeeping line of business preferred.

CUNA Mutual Group's insurance, retirement and investment products provide financial security and protection to credit unions and their members worldwide. As a dynamic and growing company, we strive to create a culture of performance, high standards and defined values.

Along with an excellent benefits package, our staff is engaged, rewarded for performance, and encouraged to grow professionally and personally. Our future is driven by our people, and our people are driven to deliver value through innovation, involvement and determination. If you want to be recognized for your results and empowered to reach your potential, we urge you to apply.

In return for your skills and contributions, we offer highly competitive compensation and benefit packages, significant professional growth, and the opportunity to win and be rewarded.

*LI-JG

Experience Level: 5-8 years
Area of Interest(s): Information Technology, Project Management
Type of Job: Full Time
Job ID: SPK20130509-79467