Senior Product Support Engineer

Senior Product Support Engineer

Location US-MA-Westford
Posted Date 7/12/2013
Cost Center 522 Category Engineering
ID 8685

About the Job

Become a key technical contributor within a small cohesive team providing advanced product support and engineering services for Akamai's Carrier Products Division Aura Content Delivery Network solutions. Work closely with Akamai customers, Field/Sales Engineers, and Development Engineering towards the successful integration, deployment, operation, and ongoing technical support of Aurapowered Content Delivery infrastructure. Provide timely resolution of complex technical issues escalated to the Carrier Products Division as reported by customers and Akamai's Sales, Support, and Engineering organizations. Replicate and characterize complex product related issues and drive resolution through Development Engineering.

About the Team

Akamai's Carrier Products Division is responsible for developing and selling products for network service providers. These products include CDN SaaS offerings and a whole new line of licensed CDN products sold under Akamai's Aura brand. Akamai's Aura products incorporate the strength of Akamai's global distributed computing system packaged into a software product and sold to network service providers either directly, through systems integrators, or via OEM embedding into network nodes. The Aura Lumen licensed software products interconnect with Akamai's ubiquitous global network to provide advanced capabilities and global content delivery.

Responsibilities:

*Provide Advanced Support of Akamai's Aura Content Delivery Solutions enabling success of Akamai Customers, Akamai's Level I/II Global Technical Support Organization, and the Akamai Sales Engineering Organization.

*Act as Technical Lead on assigned accounts ensuring success of product integration/qualification efforts, lab/field trials, and production deployments.

*Provide Escalation Management from both a Technical and Customer Satisfaction perspective for Aura product escalations into the Carrier Products Division.

*Identify, document, and influence implementation of product supportability features and improvements through the Product Management and Development Engineering organizations.

*Some travel onsite to assist customers and/or Sales Engineering required.

Qualifications:

Basic Qualifications
- Bachelors Degree in Compuer Science or similar technical focus.
- Minimum of 5 years professional experience required.
- Minimum of 5 years experience with CentOS/or Red Hat Linux and associated Linux tools
- Minimum of 5 years experience in one of more of the follow Internet technologies: HTTP, DNS, TCP, UDP, SNMP, and/or ICMP.

Desired Qualifications

*Experience with Tier 1,2, & 3 Carriers/Service Providers desirable.
*Knowledge of Content Delivery Networks (CDN) a definite plus.
*Scripting experience (Bash, Perl, or Python)

*Experience in one of more of the follow Routing/Switching technologies: RIP, OSPF, BGP, MPLS and/or L2 Switching

*Experience in one of more of the following:
- Apache, NGINX, IIS Origin Servers
- Adaptive Bit Rate Streaming Technologies (eg Apple HLS, Microsoft Silverlight)
- Broadcast Video Distribution Technologies
- Video on Demand

*Some Travel required.

Other Information
- Is relocation available for this position: No
- Is US Citizenship required: No
- Is a Security Clearance Required: No

If yes, applicants selected will be subject to a government security investigation & must meet eligibility requirements for access to classified information.

About Akamai:
No one carries more of the world's Web traffic than Akamai, so working with Akamai means you're helping some of the world's best known brands succeed in bringing any experience to any device, anywhere. Cloud computing, SaaS, eCommerce, online entertainment and dynamic personalized experiences are all fueled by Akamai technology. Join Akamai and you join a culture that's extremely intelligent, strongly supportive and passionately committed to delivering world-class solutions. Some of the best minds in business, mathematics, and engineering work at Akamai - leading, learning and shaping the future of the Internet.

Contact us!
If you're excited by Akamai and would like to help change the online landscape please apply.

Akamai Technologies is an Affirmative Action, Equal Opportunity employer (M/F/D/V) that values the strength that diversity brings to the workplace.

*LI-BL1