IT Platform Manager

IT Platform Manager-733257

Description
At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don't just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

Capital One has celebrated milestones, including:

- Top-10 bank by deposits
- 148 on the Fortune 500
- 1,000 bank branches
- 2,200 ATM locations
- More than 31,500 associates globally
- 50 million customer accounts

We're excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better.

Geek. Nerd. Tech-junkie. They're all pet-names to us. And if you share in a passion for all things technology, then you'd be the perfect candidate for the Capital One Information Technology team.

Daily, you'll work alongside some of the savviest techies in the business at an internationally recognized company. From advancing our network to assisting the technologically-challenged, you'll love coming to work every day at one of the 100 Best Companies to Work For.

As an IT Platform Manager you will be responsible for day to day activities to keep applications running smoothly - both Production and Compliance wise.

Responsibilities:
- Compliance, Risks and Waivers Management - Ensure all the compliance items are addressed and up to date. The Risk and Waivers are identified and documented in the correct system of records and are visible to the right people in management.
- Incident, Problem, Event and Capacity Management - Ensure that all application issues are being dealt with in the right manner, identify problem patterns and escalate as needed to get traction. Generate and/or review Capacity reports and kickoff capacity resolution efforts proactively.
- Platform Health and other Reporting - Compile metrics indicative of platform health utilizing SLA, Incident, Open Waivers and findings, etc data in easy to read format for management. Create, distribute and present Monthly Platform Update (MPU) and Monthly Business Review (MBR) reports.
- TPM and Vendor Management - For applications that are not in-house, work with TPM or directly interface with the vendor to drive efforts.
- Drive BAU Priorities - Help management and leadership understand the top priorities in backlog of BAU items. For eg which risk should be resolved first, the low hanging one or the critical one?
- Run Special Projects - Wear a Project Manager/Tech Lead/Subject Matter Expert (SME) hat as necessary and get the work delivered!
- Audit Support - Be one of the first lines of IT support for internal audits. Gather information from different teams to compile comprehensive answers to repond back to audit's queries. Collaborate with Operations and Business partners for broader questions and concerns. Represent IT in Audit meetings and systematically drive work to get data from different partnering IT teams and vendors.

Your Skills:
- Several years in IT space and a good degree of comfort working with abstract technology items.
- Great Influencing Skills and Team Player. A Platform Manager interfaces with plethora of teams like Development, IPS, RMO, ITO, IS, SACM etc. to get the work done.
- Good Understanding of CapitalOne internal processes like project prioritization, IPS engagement, TOC, Event, Problem and other communications.
- Good understanding of CapitalOne internal tools like CMDB, GRC, Archer, SharePoint, KL etc.

Qualifications
Basic Qualifications:
- Bachelor's Degree
- 4+ Years of Production Support experience
- 4+ years of experience in IT Development

Preferred Qualifications:
- MIS/MBA or equivalent degree
- 2+ years of experience as a Team lead or People Manager
- 7+ years of experience in IT Development
- 7+ years of experience in Production Support

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Information Technology
Primary Location: United States-Virginia-McLean-Northern VA-McLean Campus (19050)
Other Locations: United States-Louisiana-New Orleans-Greater NO-Main Office (37001)
Schedule: Full-time
Travel: Yes, 25 % of the Time