Analyst, First Line Support (Wed & Thurs - Midnight-8:00am; Friday & Saturday - Midn

Title:Analyst, First Line Support (Wed & Thurs - Midnight-8:00am; Friday & Saturday - Midnight-Noon)
ID:TEC00028000

Description

Location: Creve Coeur
Hours: Wed & Thurs - Midnight-8:00am; Friday & Saturday - Midnight-Noon

Position Overview
- Perform application/operating system support for large numbers of globally-based Windows/HP systems.
- Analyze alarms from monitoring tools.
- Perform corrective actions to restore service for clients subscribing to TRM services.
- Implement changes on production devices.
- Assist front-line client-supporting staff indentifying and resolving complex application and connectivity failures.
- Liaise with regional and global staff to ensure production systems are processing data Real Time and that all emergency procedures and service restoration documentation are updated accordingly.
- Responsible for reporting service outages and documenting events and service outages in accordance with established procedures.
Essential Responsibilities
- Ensuring all service checks, changes, procedures are followed as outlined in service level agreement and internal standard operating procedure.
- Offers solutions and suggestions for process and product improvements to management.
- Complete daily activities ensuring that our team is meeting quality standards for each position set by management.
- Create/Update incident and change tickets with actions taked by our group.
- Perform other miscellaneous duties as needed.Shift work:

Shift Position: Mon-Fri Midnight - 8:00am Central (may include some Weekend Rotation on ad-hoc basis)

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Education/Certifications Required
- Associate/Bachelor's degree in Business, Information Systems, or related field highly preferred.
- ITIL certification a plus.
Required Skills and Experience
- Working knowledge/experience of Solaris/Linux or Microsoft Server Operating Systems
- Working knowledge/experience of Microsoft Office, Internet Protocols, and networking technologies.
- Solid technical, analytical, and problem solving skills with emphasis on both process and technology to solve business problems.
- Demonstrated ability to work at both conceptual and detailed levels.
- Creative thinker with ability to think outside the box.
- Ability to communicate verbally across global groups in written and verbal form
- Strong ability to multi-task [including various/changing priorities].
- Highly-accountable and able to deliver high-quality results on time.
- Strives to build knowledge/skills; shares expertise.
- Ability to work independently and as a member of a team
- Reacts well under pressure
Desired Skills and Experience
- Technical Operations experience a plus.
- Working knowledge of news and/or financial markets.
- Experience working within an global organization.
- Experience with administrating Windows-based systems in an enterprise environment.
- ITIL working knowledge.At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

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According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the 2014 fiscal year (October 1, 2013-September 30, 2014).

Do you want to use your passion for technology to help build the knowledge economy? Are you interested in challenging and cutting edge technology projects?

In the Thomson Reuters "Tech Careers" iPad app, our technologists from around the world provide personal insight into projects they've worked on. They talk about the ideas, practical problem solving, open dialogue and knowledge sharing - and how the breadth of our business helps their diverse and evolving careers.

Interested in helping build and develop the world's leading source of intelligent information for businesses and professionals? The app also shares our latest technology vacancies globally.

Learn how our technologists help build the knowledge economy.

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Job: Technology Operations
Primary Location: Creve Coeur, MO, US
Other Locations:
Organization: Tech - Data Center Operations
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: No