Title: Data Center Technician (Thurs & Fri 4pm - Midnight; Sat & Sun 12pm - Midnight)
ID: TEC00027224
Description
Provide on-site technical support performing but not limited to network and system troubleshooting, hardware upgrades and installations, swapping hardware components, cable testing and troubleshooting for a large number of CISCO, EMC, IBM, HP, and DELL network and system devices. Liaise with local and global client support teams ensuring that work is performed within SLA timeframes. Adhere to proper change control and incident management policies and procedures and ensure that ticketing and asset databases are updated accordingly.
Responsibilities:
- Monitor and respond to change control and incident management ticketing system requests
- Perform power cycles, physical equipment and cabling inspections, swap out failed components, testing of copper and fiber cables, handle storage media, enter troubleshooting commands as directed by business support teams
- Perform new installations racking and stacking, cable pulls, and cable testing
- Perform ad hoc requests as direct by on-site management
- Shift work is required as the facility is supported 24 x 7 x 365
We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.
Qualifications
Education:
- Associate or Bachelor degree from a technical institution preferred
Experience:
- 3+ years experience in networking and hardware support and troubleshooting in a mission critical data center environment
- Strong technical, analytical, and problem solving skills
- Strong written and verbal communication skills
- Ability to work independently and as a part of a larger team
- Able to multi-task in high pressure situations and take 'ownership' of projects/tasks from planning, deployment to post-deployment support
Certifications:
- ITIL v3 Foundation Level Certification a plus
- CCNA certification a plus
- A+ certification a plus
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
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Job: Technology Operations
Primary Location: Hazelwood, MO, US
Other Locations:
Organization: Tech - Data Center Operations
Schedule: Full-time
Education Level:
Job Type: Standard
Shift:
Travel: No