Implementation and Support Engineer

Title: Implementation and Support Engineer
ID: TEC00027602

Description

Implementation and Support Engineer

Overview

This position is to provide Technical Implementation and support within a team focused on the service delivery of products, systems & networks within the Data Scope suite of products/infrastructures. Driving down incident rates and working with 1st line Operations to improve service recovery times. To ensure that all aspects of operability are delivered as part of the implementation process while ensuring that existing service levels are maintained or improved. Ensure full compliance to operational standards, procedures and best practice. This involves close liaison with various operational, project, development and product teams as well working within the Service Organization to ensure ongoing service and support can be maintained to agreed service levels. Operates a companys internal data communications systems, including LANs and/or WANs. Plans, designs and implements networked systems, including configurations, supporting/troubleshooting network problems and coordinating with vendors for installation of such items as Routers, bridges, concentrators and Switches. Works on project implementation. Provides training and assists with proposal writing. Conducts project planning, cost analysis and vendor comparisons. May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, Web-enabled solutions.

Responsibilities
- Implement BAU changes and new hardware and software builds
- Resolve incidents escalated from 1st level operation and application teams
- Create and update documentation of system configurations, work instructions, and service recovery plan Provide training to 1st level operation team
- Execute site failover test and DR process
- Manage IRT's and perform role of recovery manager.

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

Preferred Skills
- At least 2 years of experience in Windows Servers and applications (MS Cluster, IIS) administration
- 2-5 years expertise in Unix. Preferably Solaris.
- Good knowledge of local and wide area networking
- Strong Communication skills, both verbal and written
- Ability to work with global teams as well as individually with minimum supervision
- Ability to work in a flexible schedule

Desired Skills
- Knowledge of ITIL process
- Experience with Management Systems such as Tivoli
- Previous experience working in complex and mission critical environment
- Knowledge of Veritas software
- Knowledge of Thomson Reuters products such as RMDS, MLIP, and 3000 Xtra

Education

Example: Bachelor's Degree or equivalent required; MBA preferred.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

More information about Thomson Reuters can be found on our website.

Job: Technology Operations
Primary Location: US-MO-Creve Coeur
Other Locations: US-NY-New York, US-NJ-Nutley
Organization: F&R CTO Content Technology
Schedule: Full-time
Job Type: Standard
Travel: No