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IT Customer Support Spec I (Job Number: 1305839)
Description
The job holder supports all IT-related activities and initiatives at large (more than 1,000 customers) or multiple business sites or facilities, under the supervision of a customer support consultant. S/he provides guidance, assistance, coordination and follow-up on IT problems and ensures resolution. S/he also provides support to a specific group of customers on applications, infrastructure and technology-related activities.
Qualifications
Minimum 2 - 4 years of technical and customer-support experience required. Job holder must be familiar with existing technology infrastructure and systems management practices and understand planned platforms, strategies and initiatives and how software/hardware changes impact daily operations. S/he must know how to anticipate, recognize and resolve technical (hardware, software, application or operational) problems. S/he must also be customer-service oriented and an experienced problem solver who seeks assistance when necessary.
Primary Location: United States-USA-Tennessee-Nashville
Other Locations: United States-USA-PA-Freeport
Internal Jobcode: 04638
Job: Information Technology
Organization: Global Info Tech Division-HR06005
Nashville TN, United States of America
BNY Mellon
JS1305839
5/7/2013 11:06:04 PM
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