NETWORK COMMUNICATIONS ENGINEER

Network Communications Engineer

Fulltime

100% Travel M-F

No third party resumes

Bachelors Degree required.

80-105k plus bonus

Major Professional services firm is seeking a Network Communications Engineer with designing, and implementing Voice/VoIP solutions experience. Along with VoIP, IVR, CTI, and either Cisco VoIP, Avaya, or Genesys. Must be an expert in Front End design, and deployment or Back End/routing voice/VoIP experience.

Responsibilities:

• Develop network detailed designs in the following area: Voice (VoIP, unified communications) and Contact Center (IVR Self Service, Multi-media Routing, CTI and Application integration).
• Perform assessments of existing client contact center infrastructure and document as-is environments, as required.
• Implement contact center infrastructure (hands on engineering, configuration, testing, operations support)
• Work with clients to develop high level technology strategies with supporting roadmap and business case support.
• Plan, organize and manage contact center design and or implementation projects.
• Develop internal white papers and knowledge capital on contact center technology topics.

Requirements:

• 2 years. experience designing and deploying voice and contact center capabilities.
• 2 years. experience with one of the following: VoIP, Call routing, Computer telephony Integration, Voice Portal and Interactive Voice response and contact center performance reporting.
• Hands on experience with one or more of the following vendor products: Cisco IPCC/CVP, Avaya Contact Center, Genesys CIM/GVP
• Must have contact center UCCX.
• Must have excellent job stability.
• Travel M-F
• Bachelors Degree required.