Service Excellence Program Manager

Job Number: 1832662 Business: GE Capital Business Segment: Capital - Staff About Us: Now is the time to join GE Capital in building a better tomorrow, today. If you thrive on being challenged, interacting with diverse technical teams and using your expertise to imagine, innovate and explore, then GE Capital's new Technology Center in New Orleans, LA is the best place for you.
Here the best and brightest technical experts will come together and use cutting-edge technologies to solve some of the world's toughest problems. Realize your potential today. Join us in an environment where you'll find endless learning opportunities, career growth and development, and a culture committed to innovation. Our state-of-the art facility, located in the heart of the Central Business District, offers next generation virtual meeting technology, collaborative workspaces, and breathtaking views of historic New Orleans.
Join GE Capital in leading innovation in Financial Services and one of the Country's fastest growing technology sectors, while living in New Orleans - a city steeped in culture offering diversity, community, and an unparalleled quality of life.
To learn more our Technology Center please view http://youtu.be/P3NNWUzzRkc Posted Position Title: Service Excellence Program Manager Career Level: Experienced Function: Information Technology Function Segment: Infrastructure Services Location: United States : Louisiana City: New Orleans Postal Code: 70170 Relocation Assistance: Yes Role Summary/Purpose: GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.

The Program Manager will be responsible for the delivery of key initiatives from the Service Excellence department of the Capital CTO organization. The Program Manager will implement assigned infrastructure services initiatives on time and on budget. Responsible for managing large, highly complex projects including overall project review, feasibility, cost benefit analysis, prioritization, initiation, execution and closure in infrastructure support services. Essential Responsibilities:

Ensures all standards are adhered to throughout project execution.

Manages budgets and contracts associated with program or initiative.

Ensures infrastructure designs are capable of meeting business critical application SLAs, recovery CTQs, and maintenance requirements in a cost-effective manner.

Reviews infrastructure-related incidents

Ensures the execution of short-term preventative actions.

Manages long-term infrastructure projects and process improvements

Leads the development of infrastructure capacity plans to support assigned application.

Defines infrastructure requirements and infrastructure project plans to address known gaps and identified risks

Collaborates with the Disaster Recovery for business continuity testing.

Maintains industry knowledge related to technology trends in specific technology areas. Qualifications/Requirements: Basic Qualifications:
Bachelors degree (or 4 years equivalent working experience) with 5+ years of IT experience

Eligibility Qualifications:

Must submit your application for employment through gecareers.com to be considered (Internals via COS)

Must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

Must be willing to comply with pre-employment screening, including but not limited to drug testing, reference verification, and background check.

Must be willing to work out of an office in New Orleans, LA

Must be willing to travel up to 10% of the time

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening Additional Eligibility Qualifications: GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen. Desired Characteristics:

Must have experience leading large projects with Agile methodologies, SRUM & JIRA

Bachelor's or Master's degree in Information Systems, Information Technology (IT), Computer Science or Engineering, or equivalent experience.

At least 10 years of experience with current information technologies and their implementation into the business function

At least 5 years' experience leading IT projects

At least 5 years' experience managing IT teams

Experience influencing disparate teams and organizations to gain agreement on shared objectives

Experience working in remote teams

Practical exposure to, and experienced in, IT Service Management with process oriented perspective

Experience with Project Management methodology

Experience leading technical and business teams on IT projects

Experience in developing work effort estimates using top-down and bottom-up approaches

Strong oral and written communication skills

Strong interpersonal skills

Quality and cost driven

Previous Capital infrastructure experience

Previous experience in working within a heavy Matrix environment

Project management certified

Demonstrated success in using facilitation and influencing skills to develop long-term relationships.