Technical Database Specialist

Title:Technical Database Specialist
ID:JREQ007981

Description

DescriptionThe TSG Investors group is seeking a Technical Database Specialist for our 2nd level support team in New York. The Technical Support Engineer's job responsibility is to identify, troubleshoot and resolve system-wide and Oracle/Sybase issues on Thomson Reuters market data servers, networks and products. The engineer will typically spend several hours per day supporting Thomson ONE products over the phone, and remotely.
Responsibilities and Duties:
- Monitor, install and maintain database and database objects(stored procedures, triggers, tables, etc) for SQL/Oracle/Sybase
- Maintain, troubleshoot and debug database related applications
- Identify and resolve system-wide issues on market data Servers and data delivery networks (LAN and WAN)
- Interact with field engineers, communication technicians and end users via phone. The Technical Specialist will typically spend several hours per day providing 2nd level support to clients over the phone.
- Analyze system performance data such as error logs, system logs, bandwidth utilization reports and other diagnostic and fault isolation tools to identify problem issues, taking corrective action as necessary.
- Utilize monitoring tools to monitor system, application and network behavior and performance
- Code and maintain basic scripts for statistics gathering and analysis, task automation and system monitoring
- Perform scheduled system upgrades
- Report design reliability and maintenance problems or "bugs" to design engineering/software engineering teams.
- Accept ownership of customer issues until a solution is achieved providing complete customer satisfaction.
- Work independently or part of a team on technically challenging projects to design, implement and manage specialized support technologies and activities aimed at improving the support experience of the customer.
We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications

QualificationsEducation: University degree in related discipline preferred
- At least 3 years experience in related field
- Knowledge of SQL, Oracle, RAC and Sybase database
- Knowledge of Unix/Linux/Windows, TCP/IP, HTTP/HTTPS/SSL, IP Routing Protocols, CISCO Routers and switches
- Hardware knowledge of Dell, IBM, Sun and HP servers
- Ability to work under pressure in a stressful environment
- Possess strong analytical thinking with problem solving skills
- Strong written and verbal communication skills
Required Skills(Must have):
- Oracle
- SQL
- LINUX/UNIX
- TCP/IP
Desired Skills(Nice to have in addition to the Required Skills):
- Sybase
- Unix Shell Scripting
- PERL
- Apache Web Server
- HTTP/HTTPS/SSL
- CISCO Routers and switches
- SNMP
- C/C++ At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

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Job: Professional & Consulting Services Family Group
Primary Location: New York City, NY, US
Other Locations:
Organization: F&R CTO Customer Tech Services
Schedule: Full-time
Education Level:
Job Type: Standard
Shift: Day Job
Travel: