Technical Writer

IT Smart is seeking a Technical Writer to perform the following duties for a client in Rensselaer, NY.

• Translate technical information into clear, readable documents to be used by technical and non-technical personnel.
• Develop and/or maintain the following types of documentation: user manuals; installation guides; computer operations and program maintenance manuals; plans for training, testing, quality assurance, and contingency operations; and backup, recovery and restart procedures; technical writing for proposals, presentations, standard operating procedures (SOP), policies and procedures as well as reports.
• Edit functional descriptions, system specifications, user manuals, special reports, or any other customer deliverables and documents

Required Skills:

• A Bachelor's degree in Business Administration, Public Administration, English, Marketing, Communication, or equivalent.
• At least 5 years providing written and oral reports in a business environment. A sample written report may be requested.
• A minimum of 5 years of experience in a role involving organizational communications. Experience may include technical writing, grant writing, public relations, marketing, system documentation or advertising.
• A minimum of 5 years of experience developing documents and presentations using the Microsoft Office Suite or equivalent products, such as Word, Excel, and PowerPoint.
• A minimum of 5 years of experience conducing information gathering sessions and developing strategic marketing plans and materials
• A minimum of 5 years of experience researching, developing, publishing and disseminating organizational publications, policy summaries and position papers.
• At least 3 years working with Health Insurance or the Affordable Care Act or Medicaid

Responsibilities:

• The Technical Writer will serve in the role of Information Technology Communications Manager for the Information Technology (IT) office of the
• NY Health Benefit Exchange.

The responsibilities of the IT Communications Manager include:

• Assisting project management with market research activities
• Assisting with media and public relations across a wide range of Health Exchange topics.
• Outreach to external stakeholders and coordination of data interchange opportunities.
• Assessing grant availability announcements and communicating eligibility criteria among the grant development team; advising of public policy developments and advocating on behalf of the Health Exchange.
• Developing grant proposals and/or Advanced Planning Documents (APDs).
• Assisting the IT organization with developing training aids
• Assisting the IT organization with the development of IT aspects of Federal grant requests.
• Working with program staff to understand Health Exchange related legislation and regulations, and disseminating clarifications among project staff.
• Producing project management presentations to convey the progress of the technical aspects of the Exchange.
• Assisting IT project management with team building and common goal vision