Help Desk Specialist - Uniontown, OH #3715

Help Desk Specialist - Uniontown, OH #3715

4 days a week; 10 hour work shift

Pay: $15.00

Description:

Help Desk Specialist performs user, operational, and technical support via telephone, email, Internet, and Intranet, for associates and external customers in a 7-day week operation.

Responsibilities:

* Process support requests from customers, field service associates, and primarily electronic requests from Self Service Terminals.
* Provide troubleshooting and assistance as needed which will include setup and configuration, documentation and operational guidance.
* Follow procedures and department processes to record initial call information, steps taken toward resolution, and final resolution into department's Call Management system.
* Escalate calls to senior staff members upon determination that problem exceeds level of experience.
* Act as technical resource for help desk associates and other organizations.
* Assist in developing and maintaining solutions in knowledge based systems

Requirements:

* Associate's degree (A. A.) in computer-related field or equivalent from two-year college or technical school; or 2-3 years related experience and/or training in a technically oriented customer service department; or equivalent combination of education and experience.
* Ability to read, analyze, and interpret product documentation and technical procedures.
* Ability to write reports, business correspondence, and procedure manuals.
* Ability to effectively present information and respond to questions from managers, customers, and the general public.

Must reference: Help Desk Specialist - Uniontown, OH #3715 when applying to this position and email your Resume.

Integrity Technical Services, Inc. does not charge a fee for finding anyone a job.