Business Systems Analyst, Ambulatory Systems and Services

Your career isn't motivated solely by success; it's driven by a passion for advancement, and an aspiration to excel in every way.

Stanford Hospital & Clinics values professionals like you. Our determination to advance health care and discover new treatments and medicines is matched only by a rigorous belief that better care is the result of a solid commitment to our employees' careers.

The IT Business Systems Analyst, Ambulatory Systems and Services supports core functions of the hospital's applications systems to enable cost-effective, high quality, efficient, and safe patient care. This position will install, configure, administer and support assigned systems with minimal guidance from senior members of the team. The IT Business Systems Analyst will have a good understanding of Epic modules such as Cadence, Prelude, and CRM and integration with non-Epic systems.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patients rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings. Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).

Act as second level of support and triages system problems within Cadence, Prelude, and CRM applications.
Assist in the implementation of medium complexity tools and workflows
Lead small to medium complexity software upgrade initiatives or enhancements to workflows
Lead test activities for small to medium complexity new implementation, enhancements or upgrades
Modify tables/master files, make additions and changes as required
Implement changes using documented procedures that are compliant with hospital and departmental policies and procedures
Take ownership of low to medium complexity issues and act as a liaison between customer and other support staff to facilitate resolution
Perform role of project manager or project coordinator for small projects
Work with and mentor Associate Systems Analysts to document workflows
Assist Senior and Principal Systems Analysts in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to Cadence, Prelude, and CRM applications.
Participate in team and cross-team meetings and maintain appropriate meeting records
Provide ongoing troubleshooting, support, and maintenance of applications; including 24/7 on call coverage as required

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education:

Bachelor's degree or equivalent work experience
Certification in relevant applications preferred

Experience:

3 or more years of progressively responsible and directly related work experience
Prefer 1 year of hands on experience with Cadence, Prelude, and CRM applications.
Prefer experience with 1 major Epic implementation or upgrade

Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

Mid-level Microsoft Office skills
Ability to diagnose and resolve routine technology problems
Ability and desire to learn to resolve specialized and advanced technology problems
Ability to establish a set of tasks and activities associated with an intended outcome and timeline
Ability to take action consistent with available facts, constraints, and anticipated consequences
Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner
Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions
Ability to analyze data, draw conclusions and interpret results
Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate
Knowledge of current issues and trends in health care and clinical operations in a health care system
Knowledge of Epic Software as well as other information systems, clinical software, and computer applications used in a health care setting

~CB~