We are looking for team members who are excited and passionate about Information Technology and customer support. Must be an energetic team player that thrives in a fast paced environment.
Full-time Opportunity
Days
Description:
- Provides desktop support; troubleshooting desktop, laptop, and peripheral hardware, software, applications, access, operating systems and related problems for onsite and remote users. Resolves basic to complex issues via phone or at desk side.
- Completes work orders and move/add/change requests including desktop software and hardware deployments, upgrades, repairs, and preventive maintenance.
- Manages all incidents in a centralized ticketing system with a focus on SLA's, documentation, and end-user satisfaction.
- Provides training and technical assistance to users.
- Monitor systems, interfaces and backups to ensure system integrity and availability
Requirements:
- High School Diploma or Equivalent.
- A+, MCP and Help Desk certification preferred.
- Three + years experience to include configuring, installing, maintaining and troubleshooting desktop equipment, peripherals and software.
- Must have a strong understanding of incident management procedures and processes, including use of a centralized ticketing system and knowledgebase.
- Outstanding organizational, multi-tasking, priority setting, customer service and interpersonal relationship skills.
- Creative thinking and excellent problem solving skills are required.
- Demonstrated proficiency with Microsoft Office Suite.
- Previous healthcare experience preferred.
Parma, OH, United States of America
HR
JSCBSRC-280245
5/4/2013 3:01:14 AM
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