Program Management Senior Manager

Program Management Manager

• The PM functions as the single point of contact for addressing any questions and concerns relating to CompuCom's services, unifying independent delivery groups into a cohesive single service to the client.
• The PM has the leadership and industry experience to consult and collaborate strategically with the client.
• The PM articulates service delivery success for the client within CompuCom and with 3rd parties to align all service delivery groups to deliver to the client's needs and culture.
• The PM's working style with the client must honor CompuCom's culture of flexibility and being easy to work with, and demonstrate our Core Values: Win/Win, Respect, Integrity, Excellence with a sense of urgency.
• The PM keeps all CompuCom and client stakeholders informed fostering strong relationships at all levels of both organizations.

Leadership Skills

• Create a winning environment both for CompuCom and the client.
• Takes responsibility for the service performance of all team members and supporting personnel.
• Reacts to difficult situations with maturity and emotional intelligence.
• Forge client business leader relationships.
• Negotiate any and all CompuCom - Client issues and work with account services on other opportunities.
• Maintain a strong presence with all Tower Leads, the Service Delivery Manager and related SMEs.
• Know when to escalate in the client chain-of-command. Understands escalation process and Matrix resource organizations and how to effectively manage them.
• Aid client in reaching real business goals.

Communication Skills

• Communicates account performance to the team, sales force, management, and client routinely.
• Facilitate executive and operational meetings.
• Value-added part of CIO staff and relevant business units.
• Clearly communicates decisions both written and verbal to team and client
• Develop and present technology and business industry information.

Financial Skills

• Effectively manage weekly/monthly/annual financial activities including forecasts, accruals, and invoicing.
• Maximize margin attainment for all LOBs.
• Ensure proper payment collection procedures.
• Demonstrate knowledge of changes in the client's business and their impact on CompuCom's financial forecasts.
• Provide insight into client financial status and market share.

Operational Delivery Skills

• Demonstrates knowledge of commitments (direct and implied) and able to clearly articulate scope of services.
• Develops strong business relationships with clients at all levels of organization.
• Demonstrates knowledge of the client's technical environment.
• Facilitates and manages issues related to the scope of services.
• Manages applicable contract, contract changes, operational reports and review meetings.

Business Development Skills

• In conjunction with sales team lead the sales proposals process, present new capabilities to client IT and business leadership.
• Ensure the sales methodology is adhered to for all deals.
• Coordinate with sales leadership to review and coordinate approval of all deals before going to the client.

Motivation and Team Management

• Identify future leaders and promote their development through training and leadership.
• Consistently and effectively coaches and develops others.
• Adapts motivational style to fit different people.
• Engages and mobilizes people.
• Rewards positive performance and correct poor performance quickly.
• Role models teamwork.
• Inspires others to action.
• Demonstrates personal energy.
• Develops a succession plan for leadership

Business and Technology Acumen

• Understand CompuCom's Service Profile and Related Technologies used in Service Delivery.
• Understand the Client's technological environment and how their environment affects their business goals and objectives.
• Understand industry and competitive trends impacting the client.
• Demonstrate knowledge of CompuCom's competition in the industry.
• Demonstrate knowledge of the client's competition in the industry.
• Align CompuCom's goals with client business objectives.
• Demonstrate knowledge of other business, technology, tools, and organizations that can add value to the client.

• University and/or equivalent credentials
• 5 to 10 years previous Operations, Management & Customer Relationship experience in a large scale multi discipline IT Delivery Operation
• Flexibility to work at and travel frequently to multiple customer locations (predominately in NJ, NY, CT & PA)