Desktop Support Technician

Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. Installs, configures and troubleshoots desktop systems, workstations, Servers and network. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. May participate in development of information technology and infrastructure projects. May conduct training programs designed to educate an organization's computer users about basic and specialized applications. May involve use of problem management databases and help desk system. LI-BB1

• Performs general technical support, and troubleshoots and desktop systems software and hardware.
• Performs basic computer hardware and software installation and configuration.
• Ensures all systems work properly.
• Escalates problems and issues to a higher level of support.
• Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates.
• Interacts with customer as directed, responding to routine technical questions or request for information.

Qualifications:

Requires 5-10 years of related work experience, or Bachelor's degree, or technical training, or equivalent combination of education and experience. Employees working on client accounts must possess A+ certification.