Network Support Specialist II-Global Distributed Services

Network Support Specialist II-Global Distributed Services (Job Number: 1304459)

Description

The jobholder is responsible for proactive/reactive monitoring and support of a complex distributed environment within a timely fashion. The scope of the environment includes, but is not limited to, Microsoft, Sun, Cisco, and IBM operating systems. In addition s/he supports and performs maintenance on infrastructure components. S/he also communicates with the Engineering groups and Clients to transfer knowledge and improve processes/procedures that are followed by the Network Operations Center.

Qualifications

Minimum 3 -5 years of technical experience supporting infrastructure components, or comparable certifications in the various fields of support, such as: MCSE, CCNA or Solaris Administration. S/he must have experience with supporting components of a complex global IP network, including the ability to diagnose and resolve network, server and application problems. Jobholder must have hands-on experience troubleshooting technical hardware, software, applications or operational problems. Jobholder must be able to prioritize and mange multiple problems effectively. S/he must be a self-motivated with strong oral and written communication skills and able to work well with others. S/he must also be familiar with the company's total computing environment, including the existing technology infrastructure. Prior BNY Mellon experience is preferred.

50 % Monitor, troubleshoot and repair network infrastructure components including appropriate managerial and business communications and escalations.

20 % Provide advanced support for various tools, technology's or process's utilized by the Network Operations Team.

20 % Work with Subject Matter Experts and Application Support Teams to develop Effective Knowledge base articles for support by the Network Operations Team.

10 % Performs cross training with Engineers and Network Operations Center team to improve overall performance of the team.

Primary Location: United States-USA-PA-Freeport

Other Locations
: United States-USA-Tennessee-Nashville
Internal Jobcode: 07112
Job: Information Technology
Organization: Global Info Tech Division-HR06005