Cisco Voice Engineer

Cisco Voice Engineer-736529

Description
Level: Manager

At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don't just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

Capital One has celebrated milestones, including:

- Top-10 bank by deposits
- 148 on the Fortune 500
- 1,000 bank branches
- 2,200 ATM locations
- More than 31,500 associates globally
- 50 million customer accounts

We're excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better.

Geek. Nerd. Tech-junkie. They're all pet-names to us. And if you share in a passion for all things technology, then you'd be the perfect candidate for the Capital One Information Technology team.

Daily, you'll work alongside some of the savviest techies in the business at an internationally recognized company. From advancing our network to assisting the technologically-challenged, you'll love coming to work every day at one of the 100 Best Companies to Work For.

You're an accomplished IT manager, with a passion for partnering with business clients to understand needs and requirements, and ensuring the timely delivery of quality, cost-efficient services to customers. You want to be at the forefront of implementing new technology solutions, you love mentoring others, and driving results through project teams. As a Capital One IT Manager, you will have accountability for the day-to-day implementation of work to ensure top-notch delivery of our products and services to customers and consumers. You will manage applications and customer expectations, and have the opportunity to recommend innovative solutions and improvements to processes, projects and services.

Responsibilities:

Responsible for the design and implementation of telecom network features and configuration of telecom network solutions. Provides second and third level technical support to voice service delivery managers and support vendors when troubleshooting the more operational telecommunication problems involving any of the following: TDM and IP carrier infrastructure, TDM and IP Call Center infrastructure, CER, CUCM and Voice mail systems.

- Responsible for vendor oversight in the design, implementation and project management of telecom network features and configuration of telecom networks solutions
- Assist senior level telecommunications personnel in development of telecom network strategies and business solutions.
- Leads and directs telecom vendor in technical analysis of software, hardware, and transmission systems.
- Oversees telecom vendor in the engineering studies such as, but not limited to, transaction volumes, response times, availability, pricing installation time frames, service options, product spec, speed of operation, type of protocol of the telecommunications system(s).
- Identifies telecommunications technical requirements based on business requirements. Provides consulting services feasibility analysis to business areas. Partners with telecom vendor to recommend appropriate solutions. Provides approval to designs, implementation plans, test plans, production support plans for all solutions.
- Maintain state-of-the-art awareness of developments in telecommunications industry. Research vendors, equipment, and software and makes recommendation regarding procurement.
- Second and third level support for service delivery managers and operations support vendor in the operation of monitoring equipment to ensure effective troubleshooting, proactive analysis, and preventive actions.
- Second and third level support service delivery managers and operations support vendor to ensure concerted effort is being placed on root cause analysis for Telecom outages.
- Recommend to service delivery managers and operations support vendor improvements in hardware or software needed to maintain reliable Telecom systems.
- Provide informal training to service delivery managers.

Qualifications
Basic Qualifications:

- Bachelors Degree or at least 5 Years of experience in IT
- At least 2 years in the design and implementation of Telecom networks
- At least 2 years experience and working knowledge of following telecommunications technologies:
- Cisco Unified Communications Manager
- Cisco Emergency Responder
- Carrier Services (SIP Trunking, IVR, PRIs, POTS)
- Cisco Unity Voicemail

Preferred Qualifications:

- 2 Years experience in Project Management
- Knowledge of on one of following telecommunications technologies:
- Cisco IP Routing and Switching, MPLS
- IP QS
- Cisco and CheckPoint Firewalls
- 2 Years experience as a Technical lead
- Good organizational skills and ability to effectively manage time
- Ability to work independently and self directed
- Detail orientated and strong technical orientation
- Knowledge of operating environments and the related components
- Knowledge of the capacity and performance capabilities of the various telecom system components
- Knowledge of network diagnostic and performance measurement tools and aids
- Knowledge of network protocols
- Interpret data transmission line conditions
- Understanding of PC based word processing and spreadsheet software
- Understanding of PC/CRT applications
- Excellent communication, analytical, and interpersonal skills
- Demonstrated ability to communicate effectively with non-technical customers
- Excellent customer service skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Information Technology
Primary Location: United States-Texas-Plano-DFW-Tollway I (31002)

Other Locations:United States-Virginia-Glen Allen-Richmond-Knolls II (12036)
Schedule: Full-time
Travel: Yes, 10 % of the Time

Job Posting:
Unposting Date: