Technical/Desktop Consultant

Join the Software Specialists Winning Team! We have an exciting opening for an Senior Systems Engineer with a progressive client in Raleigh, NC. This is a contract to hire Opportunity. Excellent communication skills required.

This is a W2 contract opportunity
- Competitive Salary Structure
- Medical/Dental Insurance
- Paid Holidays and Vacation
- 401(k)

Job Description
Our client has an opening for a Technical Support Analyst in our Raleigh, NC office.

In this position you will be responsible for:

• Providing technical support via phone and remote software for all client applications and      utilities to resolve outstanding issues.
• Assisting client customers with various tasks, including but not limited to, software      installations, basic and advanced troubleshooting of all applications, application usage questions.
• Documenting each call and its resolution thoroughly and accurately.
• Providing a high level of customer service to each customer he/she works with at all times.
• Additional duties as assigned.

Job Requirements

• The ideal candidate will have a great attitude and feel comfortable working in a high-paced team environment.
• Must have advanced troubleshooting experience with Microsoft Windows Desktop OS's. General understanding of SBS Server OS's is a plus.
• Proficient with many different types of network environments including Terminal Server, Citrix, Peer-to-Peer, and Network-Client.
• Experience with troubleshooting network connectivity.
• Experience with Microsoft SQL Server and Access.
• 2 years of previous Customer Service experience.

Educational Requirements
Bachelor's degree or Associates degree, or one to two years related experience and/or training, or an equivalent combination of education and experience.

 For immediate, confidential consideration, please forward your Resume