Senior Program Manager, Office 365, 847342

Job Category: Software Engineering: Program Management
Location: Redmond, WA, US
Job ID: 847342-121374
Division: Applications and Services Engineering

Can you imagine life without email? Have you ever got yourself in a tizzy when email was delayed or simply lost'? It's our team's responsibility to ensure that customers never feel this way about their email when they use the O365 service or their on-premise Exchange Servers. To gain an appreciation for how important a role this is, let's throw in some numbers. The O365 service has hundreds of thousands of corporations (including Govt. and Fortune 500 companies) using the service as their primary email solution for work. The O365 service deals with well over 100 million emails daily. Ensuring they reach their destination ALWAYS and are within SLA is what we strive for. To do so this requires us to build a platform that continuously scales to the growing needs of the service while constantly being reliable and available. If you're up for the challenge, the transport PM team is looking for an experienced and highly-technical Senior PM who can own, drive, and design end to end features and solutions for mail flow. The ability to understand a large set of technical and business challenges while balancing multiple priorities across teams is required. You will collaborate with teams across Microsoft's Office Division and you will be providing technical leadership for both internal and external partners.

Responsibilities include:
Define & drive business & functional requirements for core transport features and related mail flow technologies
Define the behavior, requirements and design the solution for the next version of the transport platform for the O365 service and the on-premise Exchange product
Drive feature & partner teams to increase service maintainability and reduce cost of live-site support

Key skills and qualifications:
You are a genuine self-starter, who proactively identifies problems, proposes solutions and drives a team to address them
You are a strong technical PM who has a track record of successfully designing and delivering highly technical features and solutions (preferably protocols and platforms)
You are a well-rounded PM demonstrating customer empathy, strong communication skills, cross-group collaboration, creativity, organizational and management agility
Strong project management and driving skills, effectively managing projects with and without direct authority and working across multiple teams

Qualifications:
Minimum 5 years of experience in all aspects of the software life cycle in shipping products and/or software as a service (experience of being a member of an online service are a big plus)

A bachelor's degree in Engineering or equivalent discipline required

MOD:365
MOD:ENG