Technical Project Manager

Technical Project Manager

Location US-VA-Reston
Posted Date 9/12/2013
Cost Center 602 Category Professional Services
ID 8911

About the Job

As a Technical Project Manager you are part of the Professional Services team delivering value and technical solutions for our customers. You will work independently and as part of small technical teams to evaluate a customer's enterprise web architecture and deliver solutions including evaluating the customer's content management and publishing processes, web application architecture, security requirements, DNS configurations, and providing detailed solution documentation that satisfies business and technical requirements. This includes partnering with a cross-functional set of Akamai teams, including Account Management, Sales, Engineering, Product Development, Finance, Legal, and Customer Care to meet deadlines, resolve issues, and exceed customer expectations at every opportunity.

You will become an Akamai, and Internet technologies, technical expert. You will partner with Account Management, Sales, Engineering, Product Development and Customer Care to resolve issues that arise during customer trials, integrations, or post implementation support. You will identify new product features and additional sales opportunities while working with the customer and communicate those to the product development and sales teams. In addition, you will participate in internal projects that help scale the group, implement best practices, and improve our methodology and quality of integrations.

About the Team

The Professional Services team works with Akamai's customers to design and implement solutions that maximize return on investment, reduce risk, and optimize their online initiatives. The team employs some of the foremost Internet experts to solve complex infrastructure, content delivery, and application performance challenges, always with a mind to our customer's business strategy. We've implemented solutions for over 2,000 customers in the private and public sectors.

Our team is dedicated to providing the highest quality customer service at every opportunity, and building industry leading web technologist for Government customers. We work to ensure that Akamai's Public Sector customers are able to realize the full value of the solutions that Akamai can delivery to enable the customer's mission.

Responsibilities:
- Involvement in full customer life cycle, from pre-sales, through implementation to post-implementation support.
- Interact with sales team and the customer during the pre-sales cycle to provide implementation scope and estimates, create proposals and Statements of Work, and conduct trials.
- Own customer implementation projects, including providing full project management, creation and maintenance of implementation documentation and tracking timelines and deliverables.
- Perform basic technical implementation tasks, such as customer configuration updates.
- Provide technical ownership of long-term customer relationships.
- Work closely with Engagement Managers, Solutions Engineering, Sales, Engineering, Product Development and Customer Care to resolve issues that arise during customer trials or integrations.
- Identify new product features and additional sales opportunities during trials and integrations and communicate to product development and engineering teams.
- Participate in internal projects that help scale the group, implement best practices, and improve methodology.
- Must be willing to travel up to 20%.

Qualifications:

Basic Qualifications
- Bachelor's Degree in CS/MIS or relevant technical field experience.
- Minimum of 3 years of related professional work experience.
- Minimum of 3 years project lead or project management experience with a proven track record of successfully delivering projects for Fortune 500 customers; experience working on and managing enterprise scale projects.

Desired Qualifications
- Masters Degree in MIS/CS a plus.
- PMP or Big 5 experience a plus.
- Excellent written, verbal and presentation skills.
- Enthusiastic, action oriented, capable of independently solving complex technical problems and able to communicate clearly and effectively to both technical and business audiences.
- Possess excellent technical aptitude and a desire to learn constantly.
- Implementation experience with web delivery technologies or other IT systems delivery.
- Experience in one or more web development languages, methodologies, and/or architectures - J2EE, HTTP, DNS, .NET, C#, JSP, ASP, Tomcat, Apache.
- Working knowledge of the full software development technologies including J2EE/Java, .NET, open source tools and various component models (CORBA, COM, Java Beans).
- Experience developing and driving Service Oriented Architecture (SOA) strategies within large enterprises.
- Experience with the impacts of Content Delivery and Distributed Computing within business and technical organizations.
- General exposure to security technologies, processes, and concepts such as PKI, SSL, Firewalls, NIST 800-53, FIPS-140-2, Authentication & Authorization, Client Certificates, OCSP, etc. a plus.
- Experience with data processing, Real Time Reporting and Analytics a plus.
- Experience delivering streaming technologies (Windows Media, Macromedia Flash, Real/Helix, Apple QuickTime) in the enterprise or B2C, including encoding, server technologies, client and server playlists/metafiles, custom media player creation, DRM a plus.

Other Information
- Is relocation available for this position: No
- Is a Security Clearance Required: Preferred, but not required.

If yes, applicants selected will be subject to a government security investigation & must meet eligibility requirements for access to classified information.

About Akamai:
No one carries more of the world's Web traffic than Akamai, so working with Akamai means you're helping some of the world's best known brands succeed in bringing any experience to any device, anywhere. Cloud computing, SaaS, eCommerce, online entertainment and dynamic personalized experiences are all fueled by Akamai technology. Join Akamai and you join a culture that's extremely intelligent, strongly supportive and passionately committed to delivering world-class solutions. Some of the best minds in business, mathematics, and engineering work at Akamai - leading, learning and shaping the future of the Internet.

Contact us!
If you're excited by Akamai and would like to help change the online landscape please apply.

Akamai Technologies is an Affirmative Action, Equal Opportunity employer (M/F/D/V) that values the strength that diversity brings to the workplace.