Technical Support Analyst II

Yoh has a contract-to-hire opportunity for a Technical Support Analyst II to join our client in San Diego, CA.

Job Responsibilities:
- Provides Technical Support, diagnoses, identifies, isolates, and resolves Tier 1-3 issues utilizing historical database records and technical expertise.
- Follows through to resolution assigned cases that range from simple to complex utilizing a variety of tools and intra-company resources.
- Documents troubleshooting efforts and resolutions into company Help Desk ticketing application.
- Supports a user community of all levels of employees with desktop applications, hardware components, network connectivity, smartphone and proprietary software.
- Creates and/or revises existing technical documentation and procedures as needed.
- Collaborates cross-functionally with other departments within IT to work through technical issues.
- Coordinates vendor site visits for repairs of printers, Audio Visual (A/V) equipment as well as conference room equipment.
- Manages the account life cycle for internal and external clients.
- Creates and/or revises existing technical documentation and procedures as required in a constantly changing environment.
- Prepares scheduled/unscheduled maintenance notification messages for distribution and maintains templates.
- Alerts management to outages, priority issues, reoccurring problems and patterns with internal and external clients.
- Handle confidential and sensitive matters with tact and diplomacy.

Job Qualifications:
- Associates degree or equivalent combination of education and experience required. BA/BS degree preferred.
- At least three to five (3 - 5) + years of related experience with increasing responsibility in a technical support role for a midsize or larger organization (500+ user environment).
- Must have hands on experience with desktop support, application, and network connectivity.
- CompTIA A+ and Security + certification required.
- Network+ and Windows 7 preferred.
- Adapts well in a team oriented, professional, fast-paced, and dynamic environment.
- Must possess excellent customer service, communication skills and time management skills.

Discover all that's possible with Yoh. Apply now.

Recruiter: Matthew Lillestol

Yoh is a professional staffing provider with over 70 years of experience in the short and long-term staffing services industry; visit our website to learn more about our company. If you are seeking workforce solutions in the IT sector, see our comprehensive IT Staffing Resources .

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: INFOTECH

Tax Term: CON_HIRE_W2

J2WBRSDIEGO

Ref: 1020335

Branch: IT & Telecom