Advisor, Learning Management System in San Francisco, CA area

Job Order: J0713-1029 - Contract
Title: Advisor, Learning Management System in San Francisco, CA area
Category: Information Technology
City: San Francisco, California, United States

Job Description: Advisor, Learning Management System in San Francisco, CA area

Advisor, Learning Management System Manufacturing Portfolio
HR Learning & Organisational Effectiveness
Location: San Francisco, CA (Martinez Refinery area)

The LMS (Learning Management System) application known as Open University that is used throughout our client's Global Manufacturing division has been upgraded to Saba, a cloud technology application supported by separate systems including a LCMS (Learning Content Management System), VLE (Virtual Learning Environment), Cognos (general reporting environment), and Query Studio (specialized reporting environment). Installed in LMS is the compliance-intensive Manufacturing Learning Portfolio consisting of nearly 9,000 learning activities and assessments linked to Learners using over 3,000 Alternate Roles. Because this is mandatory learning driven by regulatory requirements, weekly compliance metrics must be produced as well as bi-weekly Training Needed Emails and a continuous effort to rationalize and optimize the learning portfolio. Expectations of this role will be to provide the technical guidance, formulate the Saba-specific solutions, write reports using Cognos and Query Studio, and operate the Training Needed Email Engine to satisfy Manufacturing requirements.

Critical skills include mastery-level use of Saba, Microsoft Access and Excel, Cognos, Query Studio, and other supporting tools to extract, transform, and load large volumes of data with high accuracy (100% expected, especially in light of compliance requirements). In particular, the skills associated with the "care and feeding" of the Training Needed Email engine is critical because it is an open shop application which has been globalized to service all businesses. These skills include: 1) the ability to define, run, download, and transform large Cognos reports, 2) the ability to maintain and continuously enhance the Training Needed Email Engine which is programmed using Microsoft Access, 3) produce notifications and supporting reports which are published bi-weekly, 4) support inquires and trouble calls associated the resulting emails which currently exceed 90,000 per run (higher numbers expected going forward).

The LMS Advisor will report directly to the Advisor, Learning Manufacturing Portfolio who reports to the Manager, Learning Manufacturing.

The LMS Advisor will be expected to effectively interact with site M Learning Administrators, the Learning Continuous Improvement Project Team, IBM, Saba (Product Advisory Board) and other related projects to accomplish primary job duties.

Provide technical support to the Advisor, Learning Portfolio who double-hats as the Business Lead for Learning Continuous Improvement.

Own the relationships with site Learning Administrators to ensure a win-win outcome (growth opportunity to own the relationship with all Downstream Learning Administrators).

Develop other site and Learning Administrators to enable their effective use of Saba and related systems.

Serve as a resource to ensure the learning portfolio is lean and continuously improved to maximize the utility for all sites

Serve as an extension of the HR Services Desk for trouble calls that involve functionality issues peculiar to with the potential to expand coverage to include all of Downstream.

Provide effective schedule and resource estimates to accomplish job responsibilities, and report status regularly.

Provide Dashboard and other required metrics to demonstrate progress and trend analysis. The objective is to proactively work issues whenever possible to reduce the number of incidents that require reactive solutions.

This role requires an intimate knowledge of LMS applications, with emphasis on Saba (currently 5.5 with plans to upgrade to 7.x.)

The LMS Advisor will be expected to have strong database skills and be able to pull and manipulate data from LMS tables as necessary for migration analysis, eLearning conversion, troubleshooting, and continuous improvement of the M learning portfolio.

This role will interface with the following: site Learning Administrators (approximately 30 globally)
Other Learning Administrators globally
Learning Continuous Improvement Project Team
Learning Strategy & Planning
HR Organisational Effectiveness
CD&A Global Manufacturing
Global Functions - Ethic & Compliance
Global Functions - HSSE
Learning in Shell
HRIT
IBM tier 2 & Tier 3 support
Saba (Product Advisory Board)

"Care and feed" the Training Needed Email Engine which has been globalized to support all businesses.
Working in a business environment with potentially conflicting priorities and commercial interests.
Working virtually.
Alignment with the businesses regarding the stability and continuous improvement of the learning portfolio with growth opportunity to advise all of Downstream.

Must Have knowledge in:
Intimate knowledge of LMS applications, with emphasis on Saba.
Strong relational database skills (MSAccess preferred).
Strong Excel skills
Customer focus.
Effective interpersonal skills.
Well-developed planning and organizational skills
Effective skills to work in a multi-cultural project environment.
Effective virtual working practices.
Strong focus on finding workable solutions, not just problems

Soft Skills Required:
Analyses and Solves Problems Knowledge
Champions customer and stakeholder focus Knowledge
Maximises Business Opportunities Awareness
Demonstrates Self Mastery Knowledge
Manages Knowledge and Information Knowledge
Motivates, Coaches and Develops Knowledge
Values Differences Knowledge
Delivers through others Knowledge
Project Management Knowledge
Business Partnering Knowledge

Additional Competences:

HR Information - Skill
HR Strategy and business understanding - Awareness
Talent and Skillpool Management - Knowledge
Competence Framework Management - Knowledge
Learning and Development Strategies - Awareness
Diversity and Inclusiveness - Knowledge At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 69,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- Business Acumen
- Energy
- English
- Leadership
- Training (Intelligence)
- Training and Staff Development
- Training Delivery
- Cognos

Reference: 268494