Technical Support Analyst

Technical Support Analyst - 1300618

Description

Be a part of shaping our future. In the midst of rapidly growing populations, rising development around the world and increasing demand, the way we are managing energy and water resources will shape the future of our industry and our planet. Itron’s decades of experience is helping to ensure success in the critical challenge to realize a sustainable future.

Itron has an immediate opening for a Technical Support Analyst in our corporate office in Liberty Lake, WA. The Itron Technical Support Analyst provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware; installs, configures and troubleshoots desktop systems, workstations, Servers and network issues in a heterogeneous environment and maintains passwords, data integrity and file system security for the desktop environment. The Technical Support Analyst II communicates highly technical information to both technical and non-technical personnel; recommends hardware and software solutions, including new acquisitions and upgrades and may participate in development of information technology and infrastructure projects. Additionally, the individual in their capacity may conduct training programs designed to educate an organization’s computer users about basic and specialized applications.

Duties & Responsibilities

- Support and train others to support Itron systems including monitoring, diagnostics, troubleshooting, and repair.
- Help in defining system hardware and software specifications and configurations.
- Design, implement, upgrade, test and troubleshoot systems and applications at Itron
- Define and maintain system standards, reliability and performance requirements for Itron production operations.
- Help to propose and implement system and application enhancements.
- Administer and train others to administer production systems and applications, and document configurations and procedures.
- Work with internal customers, vendors and other support technicians to determine and implement adjustments to achieve optimum system performance.
- Document, report, track problems to appropriate vendors or departments. Perform necessary follow up to ensure quick resolution.

1.

Experience:
This position requires a minimum of 1-2 years related experience supporting MS Office and Windows applications, in addition to troubleshooting computer hardware.
Preferred Experience:
- Microsoft Certified Professional (MCP) certification
- Remote troubleshooting
- IT helpdesk
- Server support
- Strong (internal/external) customer focus experience

Education: Bachelor's degree in related field or equivalent experience preferred, but not required
Certification(s): Microsoft Certifications
Travel: 1 - 10%

Physical Demands: While performing the duties of this job, the employee is regularly required to sit or stand, and use hands to finger, handle, or feel small and medium sized components. The employee is frequently required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and to lift weight or exert force up to 50 pounds. The employee in this position works in an environment where they may be exposed to fumes or airborne particles, outdoor weather conditions, there is a risk of electrical shock, and there is vibration. The employee may be required to work with toxic or caustic chemicals, may be subject to higher noise levels, or work near moving mechanical parts.

Itron is an EOE AA Employer. If you require an accommodation in order to apply to this position, please contact (see below)
Itron is the leading provider of energy and water resource management solutions for nearly 8,000 utilities around the world. We offer end-to-end solutions that include electricity, gas, water and heat measurement and control technology; communications systems; software; and professional services. With nearly 10,000 employees doing business in more than 130 countries, Itron empowers utilities to responsibly and efficiently manage energy and water resources. .

Region: North America
Primary Location: Spokane/Liberty Lake
Employee Status: Regular
TAG: Corporate, Support
Job: Information Technology

ID: 001