Application Support Administrator - St. Louis, MO

Job ID: 20130609-7801
Description:

Scottrade, Inc. has an Application Support Administrator position available in Saint Louis, MO.This main purpose of this position is to provide support of Scottrade's in-house and 3rd party distributed production applications, as well as deployment of new software, upgrades and application code.

Responsibilities:

* Provide Level 1 and 2 support (24x7) of Scottrade's in-house and 3rd party distributed production applications, as well as deployment of new software, upgrades and application code to remediate known defects. Effectively escalate to Level 3 in-house and 3rd party support teams as needed.
* Provide intermediate level support, maintenance and configuration for various Middleware and platform components, such as application servers, web Servers and message buses.
* Provide intermediate technical skills in monitoring, troubleshooting, maintenance, and enhancements of distributed applications and middleware.
* Provide intermediate level technical expertise and perform tasks for all related projects where application releases across QA and Production environments are necessary (including Disaster Recovery and Business Continuity).
* Contribute to incident/problem management processes regarding production outages.
* Work with business and I.T. associates, and outside vendors to effectively plan, deploy, document and maintain the distributed application/middleware environments' additions and changes.
* Maintain relationships with I.T. and outside Level 3 escalation points.
* Initiate and participate in timely communication to all stakeholders as necessary during release and incident processes.
* Perform other duties as assigned.

Knowledge, Skills, and Abilities:

* Ability to deliver a high level of customer service.
* Intermediate level ability to research and resolve problems with minimal assistance.
* Intermediate level understanding of Incident, Problem, Release, Change, and Project Management policy and processes, as well as an established SDLC framework.
* Intermediate level knowledge of application code repositories and functions.
* intermediate level knowledge of TCP/IP networking fundamentals.
* Solid organizational skills with the ability to handle multiple tasks.
* Intermediate level proficiency with Microsoft Word, Excel, PowerPoint and Outlook.
* Foster company success through a professional appearance, being courteous to customers and all Scottrade associates and by having a positive attitude.

Education and Experience:

* Bachelor's degree in MIS or Computer Science is preferred or equivalent combination of education and experience preferred.
* 2+ years technical experience in current Intel/Windows and Linux-based server operating systems required.
* 2+ years technical experience supporting and configuring application and web Servers required.
* 2+ years technical experience in software packaging and distributing, using packaging/distribution tools, including monitoring of related server components via WMI interface required.
* 2+ years experience in technical writing and documentation techniques, using tools such as MS-Office and various screen capture utilities components and administration required.
* 2+ years experience supporting multi-tier applications, including database connection configurations required.
* Current MCSE certifications or other relevant technical certifications/training preferred.

Scottrade, Inc., an equal opportunity employer, is committed to inclusion and a diverse workforce.

Requirements:

Languages English - Spoken, English - Written
Location MO - St Louis