Requisition Number: HE-15500
Job Title: APPLICATION ENGINEER
Site Overview:
HealthEast Corporate - You don't have to be in direct patient care to work at HealthEast. Corporate Services allows you to work in a business setting, while still being part of an organization that really does care for people. Such corporate areas of opportunity include: patient accounting, finance, information technology, human resources, materials management, and marketing communications.
Department Overview:
INFORMATION TECHNOLOGY If you're looking for work in Information Technology in a healthcare setting, HealthEast IT is the place for you! Our team consists of Network Technicians, System Adminstrators, Information Security Analysts, Programmer/Analysts, Desktop Technicians, Telecom Technicians, Help Desk Experts, Clinical System Experts, and Project Managers. We are an extremely Customer Service oriented department that supports advanced solutions from leading technology and IT healthcare vendors for our HealthEast businesses. So come join our team and be a part of the future of technology!
Work Location:
Midway Campus
Contract: Non-contract
Job Category:
Professional
Specific Area of Interest:
Information Technology
City:
St Paul
Shift:
Day
Authorized Hours - Minimum Per Two Weeks: 80
Authorized Hours - Maximum Per Two Weeks:
Work Hours:
Work Hours/Schedule(For Example: 7:00am-3:30pmor Every other weekend) Mon-Fri
Primary Function & Major Responsibilities
The Application Engineer's role is to ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. The Application Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.Job Responsibilities: Collaborate with infrastructure staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes. Ensure system connectivity of all Servers, shared software, groupware, and other applications. Deploy new applications and enhancements to existing applications, software, and operating systems. Ensure compatibility and interoperability of in-house computing systems. Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions. Conduct research on software and systems products to justify recommendations and to support purchasing efforts. Provide level three support for incoming incident tickets from end users to resolve application and software issues for mission-critical systems. Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services. Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems. Monitor and test system performance; prepare and deliver system performance statistics and reports. Propose and create system design models, specifications, diagrams, and charts to provide direction to system programmer and development teams. Create and maintain documentation as it relates to system configuration, mapping, processes, and service records. Collaborate with production support and be accountable for an application turnover process that meets or exceeds the business requirements on availability, recoverability and stability. Ensure the necessary training is developed/planned to assist with successful application launch and implementation. Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies.
Qualifications
Bachelor's Degree in Computer Science, Management Information Sciences, Mathematics, Engineering, Business, or area of functional responsibility preferred, or a combination of equivalent education and experience. 4-6 years of experience in overseeing the design, development, and implementation of software systems, applications, and related products. Experience with systems planning, security principles, and general software management best practices. Working technical knowledge of current software protocols, and Internet standards. Excellent software troubleshooting experience. Extensive application support experience.
Additional Information:
Good project management skills. Excellent written, oral, and interpersonal communication skills. Ability to conduct research into systems issues and products as required. Ability to communicate ideas in both technical and user-friendly language. Highly self-motivated and directed, with keen attention to detail. Proven analytical and creative problem-solving abilities. Able to prioritize and execute tasks in a high-pressure environment. Strong customer service orientation. Ability to work in a team-oriented, collaborative environment.
Regular/Temporary
Status: Regular
Position Status: Full Time Employee
Referral Bonus Eligible: No
Sign-On Bonus: No