IT Field Service | Part-time; As-needed | Tampa, FL & Surrounding Areas

IT Field Technician - part time, as-needed - Tampa, FL and surrounding areas

Position Summary
Responsible for performing on-site installation, maintenance, repair and/or installations of desktop products; may include - PC workstations, laptops, printers, terminals and associated devices. May also upgrade existing systems and conduct routine maintenance activities. Ensures compliance with company technical and quality standards/procedures, as well as the highest degree of customer satisfaction, at all times.

DETAILS
part time; AS NEEDED! - Averages approximately 15-20+ hours per week, hours are not guaranteed, hours worked are hours paid

• Location: Base Support City Tampa, FL and surrounding areas with travel up to a 150 mile radius, when necessary
• Hours of Operation:
  • Generally 8:00AM to 6:00PM, but there will be instances in which service is required outside of those hours
  • Monday thru Sunday availability is required, but the support will primarily be Monday thru Friday, with occasional weekend service calls, as needed
• Response Time: Same Day or Next Day support is required as we are servicing Retail, Financial, and Insurance industry accounts

Additional Details:

1. Averages 10+ hours per week; but number of hours per week are not guaranteed, hours worked are hours paid
2. Hourly rate: $15.00 per hour; no benefits
3. Travel Time reimbursement "PORTAL TO PORTAL": drive time is paid at the same hourly rate as On-site repair time (subject to evaluation by Elite mapping software)
4. Mileage reimbursement "PORTAL TO PORTAL": $0.34/mile driven (subject to evaluation by Elite in-house mapping software)

Requirements:

• Travel to customer sites is mandatory and requires that candidate have a reliable form of transportation available to you on a daily basis
• Employees working on client accounts must possess A+ certification or willing to obtain A+ Certification at their expense within first (3) months of employment
• Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment
• Performs basic computer hardware and software installations
• Managing the shipping and tracking (Logistics) of all parts and associated paperwork, on daily basis, is mandatory
• Ensures all systems work properly and equipment is packaged and transported correctly
• Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction
• Represents Elite Tek Services and it's Clients in a professional & businesslike manner
• Communicates effectively with customers and associates
• Interacts with customers, as directed, in a professional & businesslike manner; responding to routine technical questions or request for information

Additional details/requirements of what we are looking for:

• Employment is subject to Drug Test, Background Screen and DMV Records Screen
• Physical Requirement - Ability to lift and carry up to 50 pounds is mandatory
• Communication & Responsiveness
• Commitment & Reliability
• Organizational Skills
• Patience to learn the job correctly in order to be successful!

Preferred Knowledge and Comfortable working with or LEARNING the following:

• POS (Point of Sale) equipment
• Laser Printers
• PC desktop support

Possible Opportunities for Certifications (at customer's request):

• Customer specific Cert such as State Farm or Lexmark Printer Certifications