Operations/Product Support

6 month, possible extension, rth

Job Requirements:

SE Operations

Required Technical Skills
-BS degree in Computer Science, Information Systems or related field or equivalent work experience
-3+ years of relevant professional experience in an Operations Support or Production Support environment.
-Basic telecommunications and wireless industry knowledge.
-3+ years of experience working with Solaris and/or Redhat Linux operating systems.
-3+ years of experience working with Sun One Application, Web, and Proxy Servers.
-3+ years of experience working with UNIX Shell Scripting ksh, PHP, or Perl.
-3+ years of experience writing complex Oracle PL/SQL queries. 
-Experience working with Weblogic server would be a plus
-Experience working with Oracle WebCenter would be a plus 
-Experience working with Veritas Cluster Server would be a plus
-Experience working with LDAP would be a plus.
-Posses general knowledge of Network, VPN, and be able to distinguish between application vs. network problems
-Experience providing CSS/ACE Support would be a plus
-Working knowledge of Information Security concepts, including security policies, standards, and guidelines as they pertain to system configurations

Required Interpersonal Skills
-Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.
-Strong prioritization skills in a fast paced, time sensitive environment.
-Good interpersonal skills
-Good control and follow-up skills
-Good decision making skills
-Good customer service skills and demeanor, along with the ability to communicate with both technical and non-technical clients.
-Strong communication skills, both verbal and written required
-The ability to multi-task as well as excel in a team environment is essential under limited supervision.
-Works effectively in a cross functional team environment, with a cooperative spirit
-Communicates in a professional manner when interacting with less-experienced staff, peers, senior staff, and customers 
-Produces and maintains detailed technical documentation for all assigned tasks and projects