Accounting Client Tech Analyst - Automotive Software

Requisition #: 59445
Job Title: Accounting Client Tech Analyst- Automotive Software
Country: United States
State: Texas
City: Bedford
Employment Status: Full Time
Division:

Job Responsibilities:
(Description)
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Dealer Services (DS)
Inspiring Innovation is a core value at ADP and in Dealer Services we offer integrated computing solutions to over 27,000 auto, truck, motorcycle, marine, recreational vehicle and heavy equipment dealers in nearly 90 countries worldwide. To succeed, we invest in technologies, programs and our people to continually improve the way we service and help our clients run their businesses. In 2011, ADP was named to Forbes list of the top 100 most innovative companies in the world.

Client support at ADP. It's all about enabling the clients we serve to be more effective employers. You make it happen by collaborating with other ADP Associates to ensure our products and services deliver winning results. You provide the expert support that makes our workforce solutions stand out in an increasingly competitive global marketplace.
- As a Client Technical Analyst, you will be able to demonstrate your customer service expertise by working as the vital link between ADP and the dealerships.
- You will provide Tier 1 telephone support in a fast-paced service-oriented environment.
- This position provides you the opportunity to learn, retain and apply technical knowledge to a variety of questions/problems called in by our clients and to use troubleshooting skills to resolve issues in a timely manner.
- Your outstanding customer service skills are needed to negotiate priorities and callback expectations in order to exceed the client's need. The department is Accounting/Payroll which supports: Accounting, Payroll, and Vehicle.

Qualifications Required:
(Experience, Skills, Academic)
- College degree in Business or Computer Science and/or 2-5 years experience in the automotive dealership industry are required.
- Candidates with prior banking or credit industry knowledge may be considered.
- The successful candidate will have the ability to analyze and troubleshoot technical issues and use excellent customer service skills to explain resolutions to non-technical users.
- General PC knowledge and typing are required. Experience with Windows, UNIX, Postgres, & SQL is a plus.
- Strong skills are needed in the following areas: Finance, accounting, technical, customer service, communications, teamwork, flexibility, reliability.
- This position works various shifts between 6 am to 9pm CST weekdays and you must be flexible to work some Saturdays, Sundays, holidays,and overtime.

About ADP:
We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

J2WCSR

All Locations: United States, Bedford, TX
Job Category: Client Service
Area of Interest: Customer Service/Support