Software Quality Assurance Manager

Auto req ID: 2089BR
Title: Software Quality Assurance Manager
Job Function: Information Services/Technology
State and City: Ohio, Valley View
Company: Harley-Davidson Dealer Systems
Full or part time: Full-Time
Shift: 1

Job Summary:
This position is responsible for ensuring optimal quality assurance execution to ensure effective solutions are provided that meet customer's needs. This position manages a team of quality assurance specialists to deliver error-free software solutions, including the DMS, CRM, Dealer Portal and Reporting and any other Retail Systems solution. The quality teams are responsible for performing system and integration tests, managing the Alpha and beta tests, and producing dealer-focused, error-free Retail Systems solution in accordance with usability, performance and functional standards. Through this work, the incumbent is responsible for gaining business and technical expertise in the dealer management system and the area(s) it impacts.

Leadership responsibilities include: managing the quality assurance process, ensuring the quality assurance specialists understand their role, providing training as needed, ensuring the general release only occurs with successful beta test results; developing and/or assisting in developing work plans and estimates for the testing phases of software projects, ensuring adherence to standards relative to the usability and quality assurance aspects of assigned projects, identifying, establishing, and leading continuous improvement initiatives for the department, and participating in the leadership and strategies of the Retail Systems team.

Areas of quality assurance guidance may include current operating standards, testing methodologies, documentation standards, estimating and determining work effort, adherence to work plans, and usability and navigation standards. This position is responsible for providing stakeholders with an escalation person who will assist with problem resolution in a timely manner, answer questions, and ensure that quality assurance services are delivered. The incumbent will administer the Performance Effectiveness Process (PEP) for all quality assurance staff.

Education Required:
A bachelor's degree in Computer Science, Information Systems, Business Administration is required

Experience Required:
Minimum 7-10 years of successful quality assurance experience in a technology environment.
Minimum 5 years of management experience in a technology environment.
Demonstrated experience in software testing methodologies and best practices.
Effective verbal and written communications skills to effectively provide and receive information relative to assigned projects and lead staff within the work area.
Demonstrated problem-solving skills to identify and explain required solutions.
Demonstrated organizational skills to handle changing priorities tight schedules.
Demonstrated attention to detail and quality measures.
Demonstrated experience with project methodology.
Experience working in retail, motorcycle, or automotive industries is a plus.
Experience with automated testing tools is a plus.

Direct Reports: Yes
Travel: Required 0-10%