The ITSM Technical Architect is accountable for the value delivery of ITSM technical solutions in support of the ITSM program objectives. The ITSM Technical Architect has a good understanding of how to implement ITSM technical solutions to automate processes and support the operation of end-to-end IT services. The incumbent will participate in an enterprise-wide ITSM program and will closely collaborate with other ITSM team members.
Responsibilities - Participates in requirements gathering, design and implementation of ITSM capabilities.
- Based on requirements, builds/documents a holistic logical and physical ITSM architecture design incorporating service models, applications, IT infrastructure, CMDB and other relevant architectures that are particular to the ITSM environment.
- Provides oversight at key milestones and manages expectations during implementation.
- Builds and maintains broad and deep technical capability sufficient to advice on architecture before and after the investments/purchase.
Qualifications - Proven track record for developing viable solutions (people, process, technology, information) with complex requirements.
- Has shown the ability to transfers expert level knowledge to team members and customers.
- Well versed in the mechanics and operations of a typical IT organization, including organization structure, roles, responsibilities and challenges.
- Works effectively independently, displaying a high sense of professionalism and leadership.
- Ability to provide effective presentations to IT leadership.
- Proven experience in delivering ITSM technology solutions that materially add business value at large corporations.
- Thought leader who is well versed with current ITSM trends that are influencing decisions in IT organization.
SKILLSLooking for someone who has experience designing and implementing an ITSM system:
BMC/Remedy HP Service Manager ServiceNow IBM Tivoli Service Manager/Maximo Axios Assyst CA Service Desk Manager Cherwell Frontrange Hornbill LAN Des. Good technical knowledge/awareness of ITSM products and platforms.
Must have 15+ years of demonstrated success in IT with 5+ years of experience in ITSM systems, CMDB and discovery solution delivery. Strong understanding of ITSM and BSM solutions and intersecting capabilities required. Must be a passionate and driven individual with excellent verbal, written and presentation skills and a proven track record in mentoring and developing team members. Strong leadership and interpersonal skills are needed for success in this role. Must be able to relate to a wide range of technical staff, managers and executives and have a solid track record in project management, including working with and managing complex solution delivery. Bachelor's degree in Business, Computer Science/Engineering or related field required.
Synectics is an Equal Opportunity Employer.
Waukegan, IL, United States of America
Synectics
JS 6F2C6-SY##
5/4/2013 9:40:59 PM
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