IT Solutions Specialist

Job Number: 1671216 Business: GE Healthcare Business Segment: Healthcare Systems About Us: What do you envision for your future? At GE Healthcare, we strive to see life more clearly. Our "healthymagination" vision for the future invites the world to join us on our journey as we continuously develop innovations focused on reducing healthcare costs, increasing access and improving quality and efficiency around the world.

We are a $17 billion unit of General Electric Company (NYSE: GE), employing more than 46,000 people worldwide and serving healthcare professionals in more than 100 countries. We believe in our strategy - and we'd like you to be a part of it. As a global leader, GE can bring together the best in science, technology, business and people to help solve one of the world's toughest challenges and shape a new age of healthcare.

GE is committed to diversity. We aim to employ the brightest minds in the world to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles - people like you

Something remarkable happens when you bring together people who are committed to making a difference - they do!


At work for a healthier world.


For more information about GE Healthcare join our LinkedIn Group: GE Healthcare Global Community or visit our website www.gehealthcare.com/careers .
Posted Position Title: IT Solutions Specialist Career Level: Experienced Function: Services Function Segment: Field Services Location: United States U.S. State, China or Canada Provinces: Wisconsin City: Wauwatosa Postal Code: 53226-4856 Relocation Assistance: No Role Summary/Purpose: GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.

This role is a support role for Ultrasound IT team. Essential Responsibilities:
- Provide technical phone support to Ultrasound customers and field engineers to minimize customer downtime, while improving customer satisfaction

- Work with Service Engineering, Product Engineering and field support specialists to improve product quality and resolve formal customer escalations.

- Provide feedback to Engineering to address ongoing quality initiatives.

- Manage and support improvements in business processes and solution offerings that maximize competitiveness, enabling continued business growth.

- Contribute to our online knowledge archive, the "Problem Solution Database", to increase the technical solutions available to field engineers and fellow online engineers.

- In addition, provide valuable input to new product development using your experience in resolving technical issues. This includes improvements in service readiness, service diagnostic tools, feature enhancements and product quality. Qualifications/Requirements: This role is open to internal GE and external candidates.

- Bachelor's degree with a minimum of two years of experience servicing electronic equipment, equivalent military education or Associates Degree with a minimum of five years experience servicing electronic equipment, or a High School Diploma/GED and a minimum of eight years experience servicing electronic equipment

- At least 2 years Imagevault &/or Networking technical experience

- Demonstrated history of technical problem solving

- Effective interpersonal and communication skills, with the proven ability to effectively work with customers & cross functional GE team in a high pressure environment Additional Eligibility Qualifications: GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen. Desired Characteristics:
- IT industry experience in a Hospital environment, knowledge of Dicon, HL
7. dB certified - MSSQL, SYBASE, ORACLE
- Networking certification or related networking experience
- Experience with SQL conducting basic database queries
- At least 2 years Cardiovascular Ultrasound product technical experience