Applicants must be eligible to work in the specified location
Auto req ID 10297BR
Job Title Customer Solutions Supervisor
Business Unit Liberty Hardware
Job Posting Category Customer Support/Client Care
City Winston-Salem
State/Province NC
Country US
Job Description Job Title:
Job ID:
Department:
Location:
Summary
The function of a Customer Service Supervisor is to manage a team of representatives focusing on Retail and OEM customer service. They are the departmental experts who have a thorough understanding of all aspects of the customer service department and customer accounts. This position will have direct responsibility for Customer Service Rep I and II's.
Essential Duties and Responsibilities include the following (other duties may be assigned):
§ Provide prompt and accurate responses to inquiries on complaints, pricing, ship dates, product availability, RGA's, credits and shortage claims.
§ To have extensive product knowledge in order to respond to customers' technical inquiries and to help troubleshoot questions concerning installation and malfunctioning products.
§ Special projects as assigned by Management.
§ Train CSR's on extensive product knowledge.
§ Train CSR's to understand specific needs of the Retail/OEM Business segments.
§ Ability to satisfy a very irate customer/consumer.
§ Will have direct supervision over CSR's and will conduct employee reviews.
§ Create and maintain departmental SOP's.
§ Lead department in accomplishing goals and supporting company strategic plan.
§ Will be the back up to the Customer Service Manager.
§ Budget accountability.
Full/Part Time:
Full-Time
Regular/Temporary:
Regular
Winston-Salem NC, United States of America
Masco
JS10297BR
10/6/2013 1:34:47 AM
We strongly recommend that you should never provide your bank account details to an advertiser during the job application process. Should you receive a request of this nature
please contact support giving the advertiser's name and job reference.