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Job Details

 

1st Level ICT Supporter (German & French Speaking) (Permanent)
Location: Bern Canton Country: Switzerland Rate: Very Competitive
 

We are currently looking on behalf of one of our important clients for a 1st Level ICT Supporter. The role is a permanent position based Bern Canton & comes with some home office allowance.

Your Role:

  • Provide hotline & support for IT: workstations, specialist applications, printers, clients, mobile devices & telephony.
  • Manage incidents & requests in a ticketing system.
  • Analyze & develop solutions for the sustainable safeguarding of client services.
  • Create & maintain specific user & operational documentation.
  • Partage in Active Directory User Management, Device Management & Mobile Device Management.
  • Set up, configure & deploy clients & organize & execute hardware replacements globally.
  • Support an engineering team with integrations & innovations to client services & assist with the integration of client software & hardware.

Your Skills:

  • At least 2 years of professional experience in IT Support.
  • Sound expertise in Microsoft Operating Systems & M365 Office products.

Your Profile:

  • Further Educated in Computer Science or similar.
  • Customer & service-oriented, Communicative, reliable, committed & customer & service-oriented
  • A native/fluent German or French speaker with a good knowledge of the other language. English language skills are also advantageous.

Posted Date: 29 Apr 2024 Reference: JSSEM59661 Employment Agency: Helvetica Partners Sarl Contact: Simon Ellis Manda
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