Desktop Support Engineer (Trade floor) - Permanent - London - £40-42,000 + benefits

Synergize Consulting are now hiring for a Desktop Support Engineer to work at a leading client in the financial sector on a permanent basis.

The successful candidate will be working within a dynamic and fast-paced business environment, supporting critical systems and demonstrating high levels of customer care at all times.

Responsibilities include:

- High level escalations for complex technical issues and root cause analysis

- Carrying out incident and change activity delivering the productivity levels expected.

- Work across lines of service to ensure a co-ordinated approach to providing support for the customer.

- Ensure that assigned activities are completed within targets defined within SLA's/OLA's

- Assist with identifying team training and development needs.

Experience required:

- A strong background working in Technical Support roles, ideally gained within complex working environments

- Previous experience working in a trade floor environment would be desirable, or other financial or banking clients

- Experience of using Service Now to update logs and call records

- Strong technical skills with Microsoft Windows, Networking and Security, WAN, LAN and Exchange 2010 onwards

- Excellent understanding of ITIL Service Support, delivery disciplines and methodologies

- Experience in dealing with customers with tact and diplomacy using demonstrable interpersonal and communication skills.

- Strong communication skills, both written and verbal

- Ability to work well under pressure and to tight timescales

If you are looking to take the next exciting step in your IT career please send in your CV for immediate consideration.