IT Support Engineer

Wimbledon

£30,000 - £35,000

VIQU have partnered with a leader in workplace strategies and design, who strive to enhance the daily experiences of both individuals and businesses. They offer a tailored, end-to-end service that begins with a swift understanding of the unique needs of each business, which enables them to craft and implement innovative solutions that lead the industry.

They are seeking an IT Support Engineer to provide first and second-line technical support and maintenance for the IT desktop environment, which includes PCs, laptops, telephony, printing etc. This support involves a mix of desk side and remote, all delivered with a focus on exceptional customer service following IT service management principles. The successful IT Support Engineer will record, prioritise, track, and monitor support requests using service desk tools until resolution, escalating to the IT Manager or external support when necessary. The IT Support Engineer will also be responsible for managing the 1st line/Triage relationship with the external IT support service provider.

Essential Requirements of the IT Support Engineer:

- Managing Office 365, Azure AD, and Entra Admin functionalities.

- Administering Intune and Multi-Factor Authentication (MFA) controls.

- Building systems such as laptops, workstations, and Autopilot configurations.

- Utilising Microsoft Operating Systems like Windows 10 and 11, alongside relevant applications.

- Implementing and managing Office 365 Suite, OneDrive, and SharePoint solutions.

- Applying Sophos Central Antivirus controls effectively.

- Leveraging Mimecast Email Security measures for enhanced email protection.

- Proficiency in video conferencing platforms such as MS Teams and Zoom.

- Setting up and managing Android mobile devices efficiently.

- Administering Mobile Device Management (MDM) for mobile devices.

- Working with IP-based telephony systems for efficient communication.

- Handling Asset Register management responsibilities effectively.

- Understanding and applying solid Networking principles including TCP/IP and VPNs.

- Maintaining a strong awareness of Cyber Security practices to ensure system integrity and data protection.

To discuss this exciting opportunity in more detail, please APPLY NOW. Alternatively, you can contact Katie Dark directly.

If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).

IT Support Engineer

Wimbledon

£30,000 - £35,000