Your new company
A renowned London university is seeking an experienced 1st & 2nd line support technician to join their busy service desk team and offer staff and students 1st and 2nd line support on a variety of issues.

Your new role
The ideal candidates will have a track record of success in the public sector as a 1st & 2nd line support technician. You must have prior experience offering help to a variety of users in a demanding setting.

What you'll need to succeed

• Excellent client-facing skills, including the ability to handle high priority requests with tact and diplomacy
• Strong/Previous experience working in the Higher Education Sector
• Strong experience providing helpdesk support both online and telephone support
• Previous experience working with a ticketing system and call logging
• Passionate about technology and have a positive can-do attitude.
• Excellent telephone manner
• Microfocus iManager or Microsoft ADS
• Excellent written and verbal skills
• Excellent organisational skills, including the ability to prioritise between competing tasks and deadlines
• Self-motivation and management of your own workload
  
  

What you'll get in return
A great opportunity to work at a prestigious public sector organisation is the possibility of an extension.

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