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Oracle Fusion Support Team Manager (Contract)
Location: Croydon, Surrey Country: UK Rate: Excellent day rate
 

We are looking for an Oracle Fusion support Team Manager to work within the public sector.

Location: Hybrid - Croydon - 2 days per month attendance

About the role: Improvement Programme for its Oracle-hosted Fusion ERP platform which provides the clients operational backbone across finance, procurement and HR (ie, ERP and HCM).

The ideal candidates will have a proven Support Team Management experience, with the following skills/experience:

  • Overall responsibility for the Oracle Fusion support team of 8 staff covering first and second line support activities and requests
  • Leading on the quarterly updates ensuring effective planning, engagement, and testing
  • Management of third parties- including raising and escalation of tickets for 3rd line support
  • Stakeholder engagement and comms
  • Oversight of systems usage (access control, licensing, audit monitoring)
  • Experience of running a support team using a help desk ticketing system (we use Freshdesk) covering 1st, 2nd, and 3rd line support processes
  • knowledge and experience of Oracle Fusion SaaS-hosted solution - ideally both ERP and HCM modules (ERP is a higher priority)


Posted Date: 18 Apr 2024 Reference: JS-BBBH983 Employment Business: Summer-Browning Associates Contact: Jimmy Maloney
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