IT Support Analyst/IT Support Specialist

An exciting new opportunity has become available for an IT Support Analyst/IT Support Specialist to come on board working for a leading law firm in Guildford on permanent basis

Providing a professional and consistent level of telephone and desk-side support to the Guildford office, and other offices as required
Assisting with providing support to the firm by telephone and remote control as required
Ensuring all requests are accurately recorded and responded to within a timely manner
Assist in the setup of any internal or external virtual meetings
Investigate and take ownership of issues with collaboration equipment. Liaise with the 3rd party supplies and ensure speedy resolution of any issues
Configuration, maintenance and troubleshooting of multi-functional devices, printers and secure print/cost recovery system
Promoting the use of IT to staff
Liaising with Technical Support team and third-party maintenance suppliers
Imaging and maintaining laptops
Deployment and maintenance of mobile devices
Administration of the telecoms systems
Good knowledge of Microsoft applications, particularly Outlook
ITIL aware
Sound troubleshooting skills
Good knowledge of Windows 10
Experience of supporting Multi-Functional Devices and printers
Experience of supporting mobile devices including iPhones
Experience of using an Incident Management system
Experience of Cisco Maintenance an advantage

IT Support Analyst/IT Support Specialist

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business