Infrastructure Analyst

Liverpool/Hybrid (2-3 days on site per week)

Up to £45K

An Infrastructure Analyst is required for our client who are based in Liverpool. You will be joining the infrastructure team who are responsible for the delivery of technical projects, management and BAU upkeep of the organisation's infrastructure, applications and SQL.

Key responsibilities:

Work closely with the Service Delivery Manager - Infrastructure to develop and maintain the Operational Infrastructure/IT Systems

Act as a point of escalation to Service Desk Analysts and support them in identifying, troubleshooting, and resolving issues.

Embrace change defined by the IT Project Roadmap.

Support the IT departmental policies for the organisation which includes all service delivery matters, technological matters, hardware, and software procurement & IT services sourcing.

Work in a collaborative way with all IT teams

Knowledge transfer to the IT Service Desk.

Create and maintain systems configuration documentation, including creating and maintaining test plans and recovery methods

Keep up to date on infrastructure and security trends to improve the IT service delivery.

Essential Skills:

* VMware management & maintenance.

* Microsoft Server technologies & associated services, including Server 2012, 2016 and 2019.

* Networking knowledge, from a troubleshooting and routing perspective. Basic switch configuration knowledge would be desirable.

* An understanding of Disaster Recovery and High Availability technologies, to achieve strong recovery point/recovery time objectives.

* Microsoft Active Directory, DHCP, DNS, Sites/Services, and native replication technologies.

* Windows file services including DFSR.

* A strong understanding of applications, HA technologies and how to make applications highly available for BC/DR purposes.

* While an understanding of all internal applications isn't essential, a strong level of knowledge in different applications and server Back End configuration is essential.

* A good understanding of monitoring technologies including tools such as SolarWinds in addition to SNMP and MIB sets to configure and fine tune service monitoring to correctly alert and give statistics on availability and performance.

* A good understanding of telephony & phone systems, including SIP trunking and routing.

* An understanding of change management/problem management.

Desirable:

* ITIL v3 Foundation

* Microsoft Certified: AZ-900, Microsoft Certified: AZ-104, Microsoft Certified: AZ-700

* Office 365 - Exchange online/Teams/Intune

* Microsoft Single Sign on (Native Azure/SAML) and Multi-Factor Authentication

* Microsoft Azure; Mimecast; VMWare VSAN

* Datacentre Technologies including power and cooling to achieve and efficient and green datacentre footprint.

* An interest in Cyber/Information security

* iManage10/Cloud/Share

* Remote Desktop Services

* Aderant

* BigHand

The team are currently working with some of the latest technologies, including a Software Defined WAN, Software Defined Datacentre, and migration of core applications to SAAS and IAAS platforms where suitable.

As well as being a member of our Infrastructure team, you will also closely align with the Solutions Architect, Project Management office and Service desk teams.