Great Opportunity to join Global Market Leader looking for a dynamic IT Support Professional to join them in their City Offices on an itial 6 Month Contract. The role will be a mix of desktop and remote support as well as working on roll out projects

Role - IT Support Analyst aka Desktop Support Analyst, 1st/2nd Line Support, IT Support Engineer, IT Engineer etc

Location - London, City and Office based

Rate c. 150 - 200 a day

Role responsibilities

• The role would also be responsible for installing/maintaining office (O365) technologies for our end users, this includes supporting Outlook, Teams, the office suite, remote connectivity, VPN, building laptops/desktops, setting up end user equipment, printers, A/V conference setups, and any other support requirements.
• This role would be responsible for the timely and effective management and prioritization of tickets assigned to them.
• Required to work onsite at the London office.
• Required to work with users when on site, and to also support them remotely when they are working from home.
• The ideal candidate would be dynamic, motivated, and able to perform independently as well as work in partnership with other teams.

Desired skills

• Excellent written and verbal communication
• A degree relevant to the position itself, ideally: Computer Science, a related technical field, or equivalent practical experience.
• At least 5 years supporting a global Windows desktop environment, advanced troubleshooting, and problem-solving skills.
• Demonstrated knowledge and ability in all aspects of a Windows Workstation environment (Windows 10/11, O365, Azure Active Directory, Teams/Zoom, Intune and modern desktop management, Autopilot, mobile management, Device as a Service, WiFi, VPN, collaboration and conferencing solutions, Virtual Desktop Infrastructure (VDI), user persona or profiles, asset management via CMDB/AD).