Junior IT Support Analyst

4 days onsite

Our client, a small financial services organisation have an exciting opportunity for a Junior IT Support Analyst who is looking to enhance their skill set and career by working alongside a talented IT Manager, supporting the wider business needs. This role requires some commercial IT Support/Helpdesk experience but would be the ideal fit for a curious and enthusiastic individual who is eager to learn and pick up new skills within the financial services sector.

You will be based in their head office a short walk from Bank station with the ability to work from home, once up to speed, on Fridays.

Role responsibilities:

• Ensure overnight backups have run successfully
• Check any other overnight routines and batch file updates etc.
• Ensure network resilience
• Monitor server and Firewall status
• Ensure constant Internet availability
• Address outstanding IT issues, log items and provide helpdesk support to users
• Perform system maintenance routines
• Run reports as required
• Maintain "Password Policy" in accordance with Company Handbook
• On-going maintenance of other hardware to include ancillary items, including the telephone network, printers etc.

Skills required:

• 1st Line support on Microsoft Windows environment.
• Hardware and Software support
• Windows 10/11 and server 2019 and above support.
• Maintain Windows updates.
• O365 support including basic understanding on Azure Cloud Services.
• Azure AD Support
• Basic understanding of Network devices such as Switches/WiFi Mesh
• Printer (Canon) and PaperCut Support.
• Backup - Veeam Support (Backup and Replication).
• Security - Firewall Basic understanding of Cisco Firewall is preferable.
• Cyber Security - Good understanding of cybersecurity and ensuring cyber essential is kept up to date.
• Auditing - Use software to audit the network environment and permissions.
• Auditing - shared drives.
• Database - SQL Server DB Support with SSRS would be preferable.
• Telephony - BT One phone support (preferable).

Junior IT Support Analyst

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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