My client is an award-winning provider of Human Resources systems, and provides extensive technical support to customers. Due to growth, they are looking for a Technical Analyst to join their team on a permanent basis. My client is big on progression and therefore this would be an excellent fit for someone with experience in a service desk environment that are looking to move into a more technical heavy role. This role is hybrid and offering a salary of up to £38K DOE.

The successful applicant will have:

• 3 years' experience in a technical, fast paced in environment.
• Proficient knowledge of SQL
• Understanding and proven experience of windows server including Active Directory.
• Experience in configuring and maintaining database Servers and processes.
• Excellent communication skills, both written and verbal with a proven ability to provide great customer service.

This role will offer an excellent stepping stone and opportunity for an individual with a willingness to learn and progress their career. No day will be the same and you'll need to be flexible in managing your workload.

You will be responsible for:

• Provide timely advice, guidance, and resolutions to technical queries about my clients products and services.
• Proactively identify and implement service improvements by tracking errors, analysing trends, and collaborating with teams.
• Build relationships across the organisation by working with various teams to investigate and implement service enhancements.
• Serve as the primary point of contact for customers via various communication channels, including phone, email, live chat, and face-to-face interactions.
• Perform hardware and software diagnostics to address technical and application problems effectively.

If this sounds like it could be your next career move, or you simply want to find out more, please do get in touch.