I am working with one of my favourite clients to recruit a Service Desk Manager to lead an expanding team of Service Desk Analysts within their UK Top 100 Professional Services firm. This position is based at my client's Bath office, offering a competitive salary of up to £45,000 plus a comprehensive benefits package.

Our client places great emphasis on workplace culture, so the ideal candidate will be experienced in a Service Desk Manager or leadership role, preferably within a legal or professional services environment, and will also embody a friendly and approachable attitude to align with their team ethos.

The ideal candidate will have the following skills and experience:

• Robust understanding of IT service management frameworks and hands-on experience implementing ITIL best practices.
• Exceptional communication and interpersonal abilities, capable of engaging effectively with stakeholders across all levels.
• Demonstrated proficiency in team leadership and motivation, with a focus on driving performance and fostering a collaborative atmosphere.
• Previous experience overseeing service desk operations, including incident management, problem resolution, and service request fulfilment.
• ITIL certification and familiarity with legal industry-specific technologies (eg, document management systems) are highly advantageous.

Responsibilities:

• Lead and supervise the Service Desk team, ensuring prompt resolution of IT issues and smooth day-to-day operations.
• Oversee the implementation and adherence to ITIL best practices, ensuring service delivery conforms to industry standards.
• Develop and uphold IT service policies, procedures, and documentation to facilitate efficient operations and regulatory compliance.
• Provide strategic guidance on IT service management, resource allocation, and technology investments.
• Cultivate a culture of continuous learning and development within the Service Desk team, promoting professional growth and knowledge sharing.

If you believe you're the right fit for this role and are seeking your next career opportunity, I'd love to hear from you. Our client actively encourages employee development and will support your long-term aspirations, making this an excellent opportunity for those looking to advance their IT career.