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Job Details

 

IT Support Analyst (Permanent)
Location: Humberside Grimsby (Lincolnshire) Country: UK Rate: £25k - £28k Per Annum (DOE)
 

IT Support Analyst

Permanent

Grimsby (Lincolnshire)

£25,000 - £28,000 (DOE)

IT Support Analyst needed for a permanent position based in Grimsby (Lincolnshire), including occasional travel to other UK sites if required.

A chance to join an established business with a long-term proven track record. Start April/May 2024.

Key skills, experience + duties will include:

  • Providing day-to-day technical support for specialist IT systems including: plant systems, factory stock systems, labelling systems, machine software and devices.
  • Supporting, trouble-shooting + resolving end-user IT service requests and incidents for both standard and bespoke software/hardware.
  • Working to a rotating weekly shift pattern (06:00-13:45, 08:00-16:00, 09:45-17:30), and providing out-of-hours 24/7 support cover when required.
  • Working to agreed SLAs and best practice for IT operational support.
  • Building relationships with IT colleagues and 3rd party IT support partners.
  • Escalating serious and recurring IT technical issues + service impacts to the management team.
  • Salary/Benefits: £25-28k (DOE) + 25 days holiday (plus BHs) + Pension (8% Employer Contribution) + More!

Posted Date: 10 Apr 2024 Reference: JS-20901P Employment Agency: Syntax Consultancy Contact: Resourcing Team
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