location: Edinburgh
Pay rate: £200 per day
Duration: 3-6 month contract
Hours: 37.5-hour week between 07:30 - 17:30, Monday - Thursday and 07:30 - 16:00 on Fridays
Must already hold SC Security Clearance

Supporting one of our clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and employee rates at the on-site restaurant.

Primary role requirements:
* Responsible for maintaining and promoting highest level of service to the client
* Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient
* Responsible for Incident ticket handling, escalation and problem diagnosis
* Desktop/Laptop/VDI - build, configuration and deployment to end users
* Assist with software installation/deployment
* Assist with Smarthphone deployments

Secondary role requirements:
* Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets
* Hardware installation/upgrade/break fix for desktop, laptop, and server
* Smarthpone support
* Assisting with customer projects
* Create and update procedural documentation
* Basic telephony support and cable patching
* Provide second line operational support across a variety of platforms.
* Initial investigation and reporting of network failures.

Essential Skills and Qualifications:
* Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support
* Knowledge of Microsoft Office 2010 onwards
* Working knowledge of Active Directory - Users and Computers
* Have an understanding of DNS, DHCP
* Working knowledge of Cisco AnyConnect VPN
* RSA Secure Login administration
* Proven and demonstrable software and hardware troubleshooting skills
* Knowledge of Microsoft SCCM and OS/Application deployment
* Good written communication: concise and accurate call logging, documentation and email correspondence
* Able to work well as part of a team or independently

Desirable skills/qualifications:
* ITIL Version 3/4 Foundation
* CompTia A+ Certification
* Microsoft Windows 7/10 training and certification

If you have the skills required please apply now

In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information

Global Technology Solutions is acting as an Employment Business in relation to this vacancy.