1st Line Support Analyst

Onsite + site visits

We have an opportunity for a 1st Line Support professional who is looking for their next career move for our client based in Surrey. The role will operate an extended day shift pattern ranging from between 8am to 8pm and will be predominantly based at their Chertsey head office.

It is imperative that the successful 1st line Support Analyst is willing and able to travel to client sites both in London and other areas when required. A full UK driving license is required.

Skills required:

• 1 to 2 years of professional experience in a similar role OR a recent College/University graduate looking for a great first step on the career ladder within IT
• Experience with/or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange/Office 365, Antivirus software etc
• Some experience using a Ticketing system/working to SLA's will be advantageous
• Great communication skills (in person and via telephone) - excellent written and spoken English is essential
• Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments
• The successful candidate will be a punctual and thorough worker, with astute attention to detail
• Any IT qualifications will be an advantage but not essential
• Valid UK driving licence is essential

Benefits include:

• 4% Employer Pension Contribution
• Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)
• Employee Assistance Programme
• Private Medical Insurance (applicable after 5 years' service)
• Learning and Development Programme, aimed to support Career Progression
• Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)
• Long Service Recognition Awards for 5, 10, 15 years+
• Complimentary Breakfast Available (8am - 9am Mon to Fri)
• Fully Stocked Beer/Wine Fridge for Friday After Work Drinks
• Discounted Corporate Gym Membership
• Shower Facilities
• Company-Funded (Voluntary) Participation in our Charity Event

The shift pattern varies between 8am - 4pm/9am - 5pm/10am - 6pm/12pm - 8pm

1st Line Support Analyst

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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